Bilingual Care Team Assistant - Medical Assistant Required

Legacy Community Health•Houston, TX

3d•Onsite

About The Position

At Legacy Community Health, we believe in the power of compassionate, patient-centered care. As a Bilingual Care Team Assistant, you'll be at the heart of our mission, connecting patients with the resources they need and ensuring they feel supported every step of the way. You'll be more than just a team member; you'll be part of our family, making a meaningful difference in the lives of those we serve. Role Highlights: You'll be the contact point and informational resource for patients, ensuring they receive quality and compassionate care. Work Environment Benefits: Enjoy a collaborative and supportive team atmosphere where every voice is heard and valued. Impact and Growth Opportunities: Contribute to a mission-driven organization that offers growth opportunities, including potential loan repayment programs. Team Collaboration: Work closely with the care team and community resources to ensure seamless patient care. Mission-Driven Elements: Be a part of an organization committed to evidence-based care and the Patient Centered Medical Home (PCMH) model.

Requirements

High-school level education or equivalency
Medical Assistant Certification
Must maintain BLS /CPR
Spanish fluency
Demonstrated competency with an EHRS system
Excellent communication skills.
Excellent customer service skills.
Ability to multi task in a fast paced environment.
Above average organizational skills.
Strong typing and computer skills.
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
Must be able to manage multiple deadline and decision making responsibilities.

Nice To Haves

At least 2 years of experience in an ambulatory clinical setting preferred

Responsibilities

Work with onsite nursing or follow protocol-based triage to address patient phone calls and route clinical inquiries to providers.
Return calls and communicate results as directed.
Review patient schedules daily, ensure lab results and consultation reports are available, and gather necessary information.
Assist in arranging interpretation services and participate in daily huddles.
Manage transitions of care, support access to ancillary services, and maintain the Care Coordination Desktop.
Assist with medication refills and prior-authorizations.
Initiate and complete forms for review and final signature by the provider.
Address urgent requests promptly.
Complete referrals, deliver clinical summaries for consultants, and ensure relevant documents are included in patient records.
Promote effective working relations to facilitate goal achievement and adhere to safety training and equipment operation.