Bilingual Care Coordinator / Coordonatrice de soins bilingue

Modern Menopause•Canada, ON

22h•Remote

About The Position

Modern Menopause: About Us We are a menopause healthcare platform dedicated to delivering personalized, high-quality care for women across Canada. Our mission is to provide a seamless and professional healthcare experience, exceeding patient expectations at every step. With a focus on building lasting relationships, we make top-tier, accessible healthcare available online. The Role We are seeking an experienced Bilingual Care Coordinator to join our virtual team. As the first point of contact for patients, you will play a vital role in ensuring a smooth and supportive healthcare experience. This position demands strong organizational abilities, excellent customer service, and multitasking skills to thrive in a dynamic, fast-paced environment.

Requirements

Bilingual (English and French)
Professional demeanour and high emotional intelligence.
Minimum of 2 years’ experience in healthcare or telemedicine.
Proficiency with EMR systems and telemedicine platforms.
Knowledge of women’s health and medical terminology.
Strong organizational skills and acute attention to detail.

Nice To Haves

Excellent presentation skills in virtual environments.
Exceptional verbal and written communication skills.
Experience in telehealth or concierge healthcare settings

Responsibilities

Professionally welcome patients and introduce them to our services.
Conduct virtual consultations to explain our care model.
Guide patients through their healthcare journey, from initial consultation to follow-up.
Manage patient communications, including calls, emails, and appointment confirmations.
Coordinate scheduling and facilitate follow-up appointments.
Provide administrative support to the clinical team, including maintaining digital health records.
Assist with membership and billing inquiries.
Coordinate referrals with external healthcare providers.
Ensure the efficient operation of the practice.