Bilingual Call Centre Customer Service Rep - ESC

Information Services Corporation ISC•Toronto, ON

3d•CA$42,250 - CA$51,750•Hybrid

About The Position

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being. We are looking for Two (2) Bilingual Call Centre Customer Service Reps to help with our continued growth and contribute to our future. In this role, you will serve as the primary point of contact for customers across all ESC product lines and services, providing support and resolving issues. You will assess and respond to customer needs, manage requests from initial contact through to completion, and ensure all orders are accurately submitted and tracked.

Requirements

Bilingual in English and French, both orally and written is required.
Customer service experience, call center experience or similar in a fast-paced environment
Comfortable with computers, printers, software installation, configuration and the Internet

Nice To Haves

Post-secondary education or equivalent experience would be an asset, such as a business, office admin or law clerk diploma
Knowledge of corporate supply products
Self-motivated, independent thinking and able to work well in a team environment.

Responsibilities

Serving as the primary point of contact for customers, identifying needs and providing accurate information and support
Resolving customer issues by investigating, implementing solutions, and escalating when required
Processing and managing customer orders, ensuring accurate data entry and completion of transactions
Tracking and following up on requests and orders to ensure timely resolution adhering to service level agreements
Responding to inquiries promptly and professionally
Maintaining accurate records in the Eservice system, including detailed notes on client interactions and requests
Other assigned duties.