Bilingual Call Center Representative
About The Position
We are currently seeking a Bilingual Call Center Customer Service Representative to join our Team! Hourly pay for this position is $21 per hour with annual bonus potential of up to $2,500. We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees. We have a comprehensive training program to ensure your success on the team. The customer service representative is tasked with creating an exceptional customer service experience handling a high volume of inbound customer service calls and internal transfers. Allow this position to be your steppingstone to a life-long career in the automotive industry.
Requirements
- Detail oriented and excels in a fast-paced, results driven environment
- Professional and friendly phone skills
- Ability to multi-task
- Self-motivated enthusiastic presence in a team environment
- Professional appearance and work ethic
- Excellent customer service skills
- Proficient with Microsoft Office suite (Word, Excel, PowerPoint, etc.)
- Keyboard skills of 50 plus wpm
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Ability to deal with standardized situations with only occasional or no variables
- Ability to interact well with a diverse group of people
- High School Diploma or equivalent; and six months to one year of related experience and/or training; or equivalent combination of education and experience
Nice To Haves
- High School Diploma or equivalent; and one to two years of related experience and/or training in a customer service or receptionist or similar position
- One year prior experience in a dealership; or equivalent combination of education and experience
Responsibilities
- Enjoy working in a fast-paced customer-oriented environment
- Greet and interact with customers on the phone in a friendly and professional manner
- Handling a high volume of inbound customer service calls and internal transfers
Benefits
- Competitive Compensation
- Medical, Dental and Vision
- 401(k) with company match
- Superior Training
- Career Development Programs
- Organizational Stability
- National growth opportunities
- Vacation/Sick & Holiday Benefits
- Annual bonus potential of up to $2,500
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
