Bilingual Call Center Representative

Penske Automotive Group • Duluth, GA

1d • Onsite

About The Position

Atlanta Toyota, a Penske Automotive Group dealership, is looking for motivated individuals to join our Service Call Center and help deliver extraordinary customer experiences. At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Call Center Representative, you will promptly, professionally and courteously help connect customers with our sales team and arrange for valuable sales appointments in a call center environment.

Requirements

• Fluency in Spanish and English is required.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to interact well with others and be a positive influence on employee morale throughout the organization
• High school diploma or the equivalent and one year related experience; equivalent combination of education and experience.

Nice To Haves

• Associate's degree (A. A.) or equivalent; or one to two years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Help connect customers with our sales team and arrange for valuable sales appointments in a call center environment.
• Ensure our customers have a world-class car-buying experience at every step along their sales journey, from generating appointments to conducting follow-up surveys.
• Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services.
• Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

Benefits

• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED