Bilingual Call Center Representative (English/Spanish)
About The Position
About PHP Agency PHP is a life insurance field marketing organization, founded in 2009 by visionary entrepreneur Patrick Bet David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base. PHP provides part-time or fulltime opportunities to individuals pursuing careers as life insurance agent. PHP passionately serves people through a field sales force comprised of thousands of licensed agents deployed nationwide in offices they independently own and operate. The company was acquired in 2022 and is now a proud part of the Integrity family. PHP’s is headquartered at Fountain Place in downtown Dallas in April. This is a fully onsite role, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Requirements
- Bilingual, English and Spanish
- 1 year experience in a Call/Contact Center, administrative or similar role
- Excellent communication skills, both written and verbal.
- Superior active listening abilities.
- Exceptional interpersonal skills and the ability to build rapport.
- A patient and empathetic approach.
- Strong organizational and time management skills.
- Ability to adapt and be flexible.
- Comfortable in fast-paced work environments.
- Troubleshooting abilities, either basic or advanced, depending on the role and industry.
- Proficiency in using computers.
- Phone skills, including experience with complex or multi-line phone systems.
- Comprehensive knowledge of the company’s products and/or services.
- Expertise in the customer service area they specialize in, such as accounts, sales, technical support, or another area.
Responsibilities
- Provide timely, clear responses to customer questions, ensuring accurate information and effective resolutions.
- Deliver attentive, solution-focused support to customers while maintaining a positive and professional experience.
- Reach out to clients and customers to update them about the company’s latest products, services, and policies.
- Assist callers in troubleshooting, navigating the company’s website, or using the products or services.
- Review and update customer or client accounts with information about billing, shipping, warranties, and other account-related details.
- Work together with other call center staff to enhance customer service.
- Assist in training new employees and educating them about the company’s customer management policies.
Benefits
- Medical/Dental/Vision Insurance
- 401(k) Retirement Plan
- Paid Holidays
- PTO
- Community Service PTO
- FSA/HSA
- Life Insurance
- Short-Term and Long-Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
