Full Time Bilingual Call Center Representative (Edin)

AnswerOne • Edinburg, TX

15d • Onsite

About The Position

Map Communications is accepting applications for Full Time Bilingual Inbound Call Center Representatives. This crucial in-office role involves being on the front lines, responding to a high volume of phone inquiries and addressing each with care, detail, and empathy. The job requires professionally handling incoming calls, greeting callers, providing and requesting required information, transferring calls, or taking messages as necessary. Representatives will work on a state-of-the-art call processing system and be trained on various call center tools to properly prioritize customer needs. This is an inbound call center only, with no outbound telemarketing or hard sales calls. Training will last approximately one week, after which employees will move to a new set schedule.

Requirements

• A welcoming voice with an upbeat tone
• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows based environment
• Good attendance
• The ability to type 35 words per minute or more
• Must be fluent in Spanish and English

Responsibilities

• Professionally handle incoming calls
• Greet callers
• Provide and request required information
• Transfer calls
• Take messages as necessary
• Work on state-of-the-art call processing system
• Prioritize customer needs

Benefits

• Employee Stock Ownership
• Full Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance policy
• Legal Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees