Bilingual Call Center / Medical Inbound Calls

Florida Urology Partners LLP•Tampa, FL

3h•Onsite

About The Position

This position is for a busy medical practice that receives a lot of phone calls. The responsibilities include answering and scheduling all incoming calls in a timely manner, and obtaining and logging all necessary prior authorizations/referrals 48 hours prior to scheduled appointments in the EPIC medical billing system. The role requires accurate scheduling with the appropriate provider, verifying patient insurance, and requesting and obtaining authorization prior to appointments. The ideal candidate will have a positive and cheerful/friendly disposition, excellent communication and listening skills, be organized and able to multi-task in a high-volume, fast-paced environment, and remain calm, polite, cheerful, and helpful. Bilingual Spanish/English is required.

Requirements

High School Diploma or Equivalent
Two years experience in a medical office setting
Excellent organizational skills
Must be able to prioritize
Communication skills must be excellent
Must be able to attend work at scheduled time on scheduled days with minimal absences
Must be HIPAA compliant at all times.
Computer skills: Outlook, Windows, Microsoft Word, Electronic Medical Records/Electronic Health Records (EPIC)

Nice To Haves

Bilingual Spanish/English

Responsibilities

Answering and scheduling all incoming calls in a timely manner.
Obtaining and logging all necessary prior authorizations/referrals 48 hours prior to scheduled appointments in the EPIC medical billing system.
Accurate scheduling with appropriate provider.
Verify patient's insurance.
Request and obtain authorization prior to appointment.