Bilingual Blended Case Manager Supervisor

COMHAR INC•Philadelphia, PA

2d•Onsite

About The Position

We are seeking a Bilingual Blended Case Management Supervisor to lead and support our case management team. In this role, you will supervise Targeted Case Managers, provide guidance on service delivery, ensure compliance with program standards, and oversee the coordination of care for adults in the community. You will play a key role in fostering a collaborative team environment and ensuring high-quality, client-centered services.

Requirements

Masters Level degree in social work, psychology, rehabilitation, activity therapies, counseling or education
Three years mental health direct care experience
Knowledge of and the ability to put into practice the Blended Case Management Standards of Care.
On-call responsibility
Completion of BHTEN 10-week case management orientation
Valid driver's license
Bilingual proficiency in English and Spanish, with strong reading and writing skills
Current Driver's License; satisfactory driving record; eligible to operate program vehicles.

Nice To Haves

One year of supervisory experience preferred

Responsibilities

Assure that the DBH Practice Guidelines are put into operation to the extent possible within the general operations of the TCM duties.
Provide daily on-site supervision to Teams of Blended Case Managers, including Team meetings to discuss proposed daily contact for each staff.
Utilize team members to address problems and cover interactions/tasks that one BCM might not be able to complete by themselves.
Provide weekly individual supervision to each assigned staff, document these sessions for review, and complete a chart review using the updated Utilization Review sheet, paying particular attention to whether or not a PGP exists to cover the time period since the last CBH review.
Daily monitoring of the 30-day contact board and ensure contacts due are completed before an infraction occurs.
Assure that all Pay 4 Performance criteria are being met.
Ensure that staff under their supervision are making every attempt to complete documentation in a timely fashion, that it meets general guidelines of legibility, is signed, dated, and that the content follows the DAP format and explains the nature of the contact.
Monitor the productivity of the staff assigned to them using the reports provided through the TCM director.