Bilingual Blended Case Manager Supervisor

COMHAR•Philadelphia, PA

5d•Onsite

About The Position

COMHAR is seeking a Bilingual Blended Case Management Supervisor to lead and support their case management team. This role involves supervising Targeted Case Managers, providing guidance on service delivery, ensuring compliance with program standards, and overseeing the coordination of care for adults in the community. The supervisor will foster a collaborative team environment and ensure high-quality, client-centered services. The primary responsibility is to provide daily on-site supervision to Teams of Blended Case Managers, including team meetings to discuss daily contacts and address staff challenges. Weekly individual supervision sessions are also required and must be documented. The supervisor will monitor productivity, ensure documentation timeliness and quality (legibility, signature, date, DAP format), and monitor the 30-day contact board to prevent infractions. This position requires bilingual proficiency in English and Spanish.

Requirements

Masters Level degree in social work, psychology, rehabilitation, activity therapies, counseling or education.
Three years mental health direct care experience.
One year of supervisory experience preferred.
Knowledge of and ability to put into practice the Blended Case Management Standards of Care.
On-call responsibility.
Completion of BHTEN 10-week case management orientation.
Valid driver's license.
Satisfactory driving record.
Eligible to operate program vehicles.
Bilingual proficiency in English and Spanish.
Strong reading and writing skills in both English and Spanish.

Nice To Haves

Supervisory experience (mentioned as preferred in requirements).

Responsibilities

Provide daily on-site supervision to Teams of Blended Case Managers.
Conduct team meetings to discuss proposed daily contacts for each staff member.
Utilize team members to address problems and cover interactions/tasks.
Provide weekly individual supervision to each assigned staff member and document these sessions.
Complete chart reviews during individual supervision using the updated Utilization Review sheet, paying attention to PGP existence.
Daily monitoring of the 30-day contact board and ensuring contacts are completed before infractions occur.
Assure that all Pay 4 Performance criteria are being met.
Ensure staff under supervision complete documentation in a timely fashion and that it meets general guidelines of legibility, signature, date, and follows the DAP format.
Monitor the productivity of assigned staff using reports provided through the TCM director.
Assure that the DBH Practice Guidelines are put into operation to the extent possible within the general operations of the TCM duties.