Bilingual Baggage Service Agent (BSO Agent)

Menzies Aviation Careers•Denver, CO

13d•Onsite

About The Position

The Baggage Service Agent (BSO Agent) is responsible for assisting passengers with baggage-related services, including delayed, damaged, or lost luggage claims. This role provides exceptional customer service while coordinating baggage tracking, documentation, and resolution efforts in compliance with airline and airport procedures. People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people.

Requirements

Bilingual in English and Spanish
High school diploma or GED
Must be 18 years of age or older
Strong verbal and written communication skills.
Basic computer proficiency and ability to learn airline baggage systems
Ability to work in a fast-paced and customer-focused environment
Strong problem-solving and conflict-resolution abilities
Ability to follow written and verbal instructions
Basic communication and teamwork skills
Reliable attendance and punctuality
Must have reliable telephone and transportation
Must be able to take verbally direct in English
Must be able to read, write, understand and carry out instructions in English
Must pass pre-employment and random drug tests
Must pass a pre-employment background check
Must meet necessary requirements to obtain a security sensitive identification badge
Must be in proper uniform or business attire as directed by company officials
Identification badges must always be visible
Adhere to company policies and procedures and participate in achievement of company objectives

Nice To Haves

Previous airline experience
Previous customer service, hospitality experience

Responsibilities

Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently
Sort and transport luggage to designated areas within the airport
Operate baggage handling equipment, carts, belt loaders, and tugs safely
Ensure baggage is properly scanned, tagged, and routed to the correct flights
Inspect equipment and report maintenance or safety concerns promptly
Follow airline, airport, and TSA security procedures at all times
Maintain cleanliness and organization of baggage areas and workspaces
Assist with aircraft arrival and departure operations as needed
Work collaboratively with ramp agents, supervisors, and airline personnel to meet operational deadlines
Respond quickly to changing flight schedules and operational needs
Adhere to all safety regulations and company policies
Perform other duties as requested
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.
The company is committed to providing a safe working environment for all staff members.
In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.