(Ottawa Remote) Bilingual Automotive Accounting Specialist - Training and Implementation

PBS Systems•Ottawa, ON

7d•Hybrid

About The Position

PBS is seeking a Bilingual Automotive Accounting Software Trainer (DTO Bilingual Trainer - Accounting) to deliver expert training and support to new and existing customers on their Dealer Management Software. The role primarily involves conducting virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, onsite training for new software installations will be provided. This position is crucial for delivering exceptional customer service, fostering learning, and maximizing customer success with the software. This is a remote work opportunity based out of Ottawa (Ottawa/Gatineau area preferred) and requires travel to customer sites in Canada, the USA, or the Caribbean. This position will support mostly Quebec-based clients. Half of your work will be done from home, and the other half will involve traveling to dealership sites as part of the installation team.

Requirements

1-2 years' PREVIOUS AUTOMOTIVE EXPERIENCE with a focus in Accounting operations
Fluent in French and English (speaking, reading, writing)
Strong computer skills are required including proficiency in Microsoft Office Suite (Outlook, word, excel). The ability to quickly learn and adapt to new software tools is essential!
Ability to travel within Canada and the USA up to 2 weeks per month; valid passport/visa (or the capacity to obtain it) and full drivers' license are required

Nice To Haves

Excellent communication skills, including presentation and public speaking
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset
Strong problem solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities
High school diploma

Responsibilities

Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded
Independently manage and deliver all assigned training sessions within primary silo
Become an independent install resource
Develop a thorough understanding of PBS software and related training processes
Respond promptly to internal and external training requests
Gain proficiency in data entry and other key operational tasks
Stay up-to-date and understand process documentation as departmental processes evolve
Share knowledge across silos and contribute to team learning and development
Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
Support a collaborative and positive team environment
Perform other duties and responsibilities as assigned

Benefits

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S.A, and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance based incentives
Competitive compensation package
Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more