Bilingual Auto Claims Specialist/Sr. Auto Claims Specialist - Montreal

Zurich Insurance Company Ltd.•Montreal, QC

13d•Hybrid

About The Position

Zurich Canada is seeking an Auto Claims Specialist to handle first-party auto property damage claims for commercial lines with low to moderate exposure and complexity within specific limits of authority. The role involves managing claims efficiently and effectively, delivering customer-centric service through proactive communication and relationship building with customers, brokers, and internal stakeholders. This is a unique opportunity to build knowledge and experience in a supportive environment. Zurich Canada utilizes AI-enabled tools for initial application review, but all hiring decisions are made by qualified professionals. The position follows a hybrid work model, requiring three days per week of in-person presence.

Requirements

Bachelors Degree and 2 or more years of experience in the Claims or Insurance area OR Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance area OR High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area OR Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area.
Must obtain and maintain required Quebec Claims Adjuster license (AMF) in Commercial lines.
Microsoft Office experience.
Knowledge of insurance regulations, markets and products.
Prior experience in auto claims handling, insurance claims, or a related customer service field.
Understanding of auto insurance policies, coverage, and state regulations.
Fluency in both English and French.

Nice To Haves

Proven expertise handling first-party automobile claims.
Skilled in conducting claims reviews and delivering presentations to diverse stakeholders.
Demonstrated ability to build and maintain effective relationships with brokers, underwriting partners, and other business areas.
Advanced analytical, critical thinking, and problem-solving capabilities.
Excellent verbal and written communication.
Thorough knowledge of claims adjustment procedures, including assessing scope and exposure for losses.
Familiarity with financial and actuarial/reserving principles.
Experienced in negotiating and proposing alternative solutions.
Strong multitasking, organizational, and time management skills for managing pending claims.
Exceptional customer service orientation.
Proficient in using Mitchell Work Center or Guidewire (asset).
Completed or pursuing the Canadian Insurance Institute (CIP) designation.
Verbal and written proficiency in the English language is required to facilitate communication with internal and external key stakeholders located outside of Quebec.
Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec.

Responsibilities

Document claims files by accurately capturing and updating claims data/information for low to moderate exposure and complexity commercial auto claims.
Exercise judgement to determine liability, policy verification, and coverage determination by gathering relevant facts and analyzing applicable law and coverage.
Develop case strategies, evaluations, and escalate issues as appropriate for timely resolution of claims.
Establish and review timely reserves throughout the claims cycle within authority limits by estimating and validating value of claims.
Assess damages by calculating applicable damages or range of damages.
Negotiate settlements within authority limits using appropriate strategies and tools.
Ensure data integrity, compliance with regulatory notification requirements, and documentation best practices.
Deliver proactive, customer-focused communication and respond to inquiries, following customer protocols and special handling instructions.
Manage expenses by working within vendor approved networks and managing scope of work assigned to outside vendors.
Ensure legal compliance by following provincial, federal laws/regulations and internal control requirements.
Refer claims to subrogation and INS teams when potential subrogation or fraud is identified.
Assist recovery and salvage teams and customers throughout settlement of physical damages and total losses.
Provide risk insight, information, and trends to Business Unit or customers as needed.
Maintain confidentiality of claims information and protect Zurich’s reputation.
Contribute to profitable growth and promote Zurich’s claims service.