Bilingual Claims Specialist

GEICO • Tucson, AZ

1d • Hybrid

About The Position

As a Bilingual (Spanish/English) Auto Claims Specialist, you’ll reassure customers and offer solutions when they need us the most with empathy and care. You will guide policyholders through their coverage and steps to get back on the road safely. Como especialista bilingüe, brindarás tranquilidad a los clientes ofreciéndoles soluciones cuando más lo necesitan, siempre con empatía y cuidado. Guiarás a nuestros clientes a través de su cobertura y en cada paso necesario para que puedan regresar a la carretera con seguridad.

Requirements

• Fluency in Spanish and English is required.
• High School Diploma or GED required
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Experienced in high-volume call centers with KPIs and measurable goals.
• Available to work evenings, weekends, and holidays.

Nice To Haves

• Customer-facing Claims experience preferred.
• Active Adjusters license preferred.
• College degree preferred.

Responsibilities

• Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting our customers back on the road.
• Resolve customer concerns ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Benefits

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• Mental healthcare as well as fertility and adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED