Bilingual Audiology Support Specialist - Remote, Canada based

Demant Group•Calgary, AB

1d•Remote

About The Position

Demant Canada is seeking an audiologist or hearing instrument specialist to join their Audiology & Training team. This is a remote, home-based role open to candidates located anywhere in Canada. The successful candidate will focus on providing audiological phone support to customers, including fitting, troubleshooting, software, and instrument selection, as well as conducting technical product reviews. The role involves collaboration with Sales and Training teams, with a possibility of some travel, and participation in seminars, workshops, and product launches.

Requirements

Master’s degree or equivalent in Audiology or Hearing Instrument Specialization
2+ years experience within a clinical environment
Knowledge of NOAH and manufacturer software
Excellent verbal and written communication skills and interpersonal skills to interact with customers
Experience in selection and fitting of Hearing Instruments and FM systems
Testing, fitting hearing aids, programming software and verification equipment
Strong communication, customer service, interpersonal and presentation skills
Excellent time management and negotiation skills
Strong technical problem-solving abilities
Able to work independently
Excellent teamwork skills
Bilingual in English and French, written and verbal is mandatory

Responsibilities

Focus on providing audiological phone support to our customers (fitting, troubleshooting, software, instrument selection, etc.) and technical product reviews
Collaboration with Sales and Training with possibility of some travel requirement
Participation in seminars, workshops, and product launches