Bilingual ATM Helpdesk Representative

Euronet Worldwide•Spring, TX

11d•Onsite

About The Position

Dolphin Debit, a wholly owned subsidiary of Euronet Worldwide, provides full-service ATM management, including monitoring, maintenance, cash management, and updates. The company is seeking a Bilingual ATM Helpdesk Representative fluent in English and Spanish to join its Spring, Texas team. This office-based role monitors ATM performance, troubleshoots service issues remotely, and coordinates technicians when on-site support is needed. The representative helps restore service quickly and keeps customers informed through attentive follow-through and communication. This full-time position has shifts that may vary within operating hours of Monday–Friday, 6:00 a.m.–7:00 p.m. Central Time, and weekends, 8:00 a.m.–6:00 p.m. Central Time.

Requirements

High school diploma or equivalent.
Fluency in English and Spanish, with strong verbal and written communication skills.
Excellent attention to detail and consistent follow-through.
Ability to prioritize tasks and adapt as service needs change.
Sound judgment and a practical approach to problem-solving.
Ability to work independently and collaboratively.
Proficiency with Microsoft Outlook, Word, and Excel.

Responsibilities

Monitor ATMs for outages and service issues using monitoring tools.
Troubleshoot equipment problems remotely and determine when on-site service is needed.
Create service tickets and dispatch service providers and technicians.
Track issues through resolution and escalate delays or unresolved problems to the Service Manager.
Support customers by phone and email in English and Spanish.
Coordinate with service vendors and keep customers updated throughout the resolution process.
Maintain accurate, timely records of calls, troubleshooting steps, and service activity.