Bilingual Assistant Manager Wire Investigations

RBC • Toronto, ON

1d • Onsite

About The Position

Reporting to the Senior Manager, Investigations, this position is responsible for leading, developing, and managing all aspects of post-settlement investigation activities for Wire Payments Investigations. It provides support, guidance, and direction to employees and service partners. The Bilingual Assistant Manager Wire Investigations is responsible for providing leadership and direction to the team and monitors overall workflow. All responsibilities are carried out in accordance with the Code of Conduct, RBC Values and Guiding Principles, ensuring adherence to Privacy principles.

Requirements

• 2+ years of experience in accounting, financial operations, or investigations.
• Strong analytical, problem-solving, and communication skills; ability to work independently and in teams.
• People management and coaching experience.
• Understanding of operational risk and controls.
• Bilingual proficiency in English and French, demonstrated ability to communicate clearly with diverse stakeholders in both languages.

Nice To Haves

• Experience working in financial institutions or the banking sector.
• Familiarity with financial regulations.

Responsibilities

• Providing analyses of budgets, project proposals, and business trends in multiple administration areas.
• Providing effective solutions to administrative business challenges.
• Participating in the development of tactical plans and programs for the organization.
• Planning, developing, organizing, implementing, and directing the organization's administrative function and performance.
• Track service gaps/client impact errors, performing root cause analysis as required to close gaps, improving service and optimizing operational efficiency.
• Lead, coach, and develop employees, ensuring a high level of employee commitment and capability through focused routines that will minimize Operational Risk associated with Sundry Losses/Operational Risk Event.
• Real-time monitoring and redistribution of work in Intellitracs queue and generic mailboxes.
• Proactively identify gaps and initiate action to improve overall team performance.
• Ensure all established SLAs and procedures are adhered to.
• Effectively communicate with Clients, Service Partners, and Relationship Managers in handling and resolving inquiries.
• Conduct Quality Control Assurance, utilizing a variety of daily/weekly reports and statistics to ensure processing accuracy, timeliness, and consistency.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed