Bilingual Analyst, People Data Management (Workday)

Loblaw Companies Limited•Brampton, ON

5d•CA$44,000 - CA$60,500•Onsite

About The Position

Reporting to the Manager, People Services (Payroll and People Data Management), the Bilingual Analyst, People Data Management plays a critical role in supporting and maintaining the organization’s People data ecosystem, with a primary focus on Workday HCM. This role is responsible for providing end-to-end support for people data and core HR system processes, ensuring data integrity, operational excellence, and a positive colleague experience. The role combines hands-on data management, Tier 1 system support, data governance, and proactive process improvement, acting as a key liaison between HR partners, business stakeholders, and HR Technology. The Senior Coordinator is a trusted subject‑matter resource who helps simplify complex data and system processes while ensuring accuracy, compliance, and scalability.

Requirements

Postsecondary education (college or university) in a related field.
Proficient and bilingual in French, spoken and written
2–4+ years of progressive experience in HR Operations, HRIS, or People Systems, with Workday HCM experience strongly preferred.
Strong understanding of HR processes and the end-to-end employee lifecycle.
Demonstrated experience supporting HR data governance, data integrity, and audit processes.
Advanced analytical and problem solving skills with high attention to detail.
Ability to manage multiple priorities in a fast paced, changing environment.
Strong communication, interpersonal, facilitation, and presentation skills with the ability to engage stakeholders at all levels.
Advanced proficiency in MS Office, particularly Excel.
Collaborative, service oriented team player with a passion for learning, training, and continuous improvement.
Proven ability to handle sensitive information with the highest level of confidentiality and discretion.

Responsibilities

Support daily Workday HCM business processes, including corrections, rescinds, cancellations, and resolution of stale or stuck transactions.
Action and monitor Workday inbox tasks, “To Do,” and “Review” steps across core HCM processes (e.g., employee changes, work permit reviews).
Perform manual data updates where automation is unavailable, ensuring accuracy across all worker types (employees, contingent workers, Board members).
Maintain employee master data and ensure data accuracy, validation, and availability across the employee lifecycle.
Provide Tier 1 support for colleagues and HR partners across the enterprise, troubleshooting system errors, data issues, and business process questions.
Deliver coaching and guidance in English and French to users on Workday navigation and more complex HR processes.
Create, track, and manage support cases and incident tickets, ensuring proper categorization, escalation, and resolution within defined SLAs.
Partner with functional, technical, reporting, and data teams to resolve issues that require cross functional collaboration.
Identify recurring user issues and contribute to knowledge base content, job aids, and self-service resources.
Perform standardized data audits to ensure compliance, accuracy, and alignment with governance standards.
Analyze data and process issues, providing root cause analysis and recommendations to prevent recurrence.
Partner with HR Reporting and Technology teams to develop or refine audit reports and controls.
Ensure data integrity to support downstream processes and integrations (e.g., payroll, benefits, banking, identity access management).
Participate in data governance initiatives and projects aimed at strengthening data quality and controls.
Support and execute mass and centralized data changes using tools such as Enterprise Integration Builder (EIB), including intake, impact assessment, testing, and implementation.
Manage complex organizational changes such as reorganizations, cost center updates, location cleanups, role realignments, and workforce transitions.
Create and maintain test data scenarios in Workday test environments to support system testing, enhancements, and integrations.
Support Technology and business stakeholders during testing cycles by validating results and ensuring data accuracy.
Contribute to continuous improvement efforts focused on enhancing the colleague experience, data reliability, and HR operational effectiveness.