Bilingual Adoptions Associate - Animal Shelter

Humane Colorado•Denver, CO

1d•Onsite

About The Position

Provide assistance and adoption counseling to shelter patrons. This role is crucial in supporting Humane Colorado's mission to end pet homelessness and animal suffering by providing a strong voice for animals. As the largest community-based animal welfare organization in the region, Humane Colorado cares for over 20,000 homeless pets and horses annually and serves as a national model in animal welfare. The Bilingual Adoptions Associate will work with people and animals, contributing to the organization's vital work.

Requirements

High school diploma or equivalent
Bilingual in English & Spanish
Valid driver's license with insurable driving record
Excellent interpersonal communication skills
Ability to effectively communicate and work within a team environment
Proficiency in Microsoft Office programs
High attention to detail

Nice To Haves

Experience providing high level of customer service
Experience working with and handling animals in a shelter or similar environment
General knowledge of companion animal breeds and animal welfare

Responsibilities

Deliver high-level customer service to the organization’s patrons.
Meet with potential adopters to gather and give information to assist in the process of adopting an animal.
Review and complete adoption paperwork.
Perform data entry to update animal records.
Handle and move animals and facilitate the interaction between animals and patrons.
Provide food, water and care for animals, including at least 2 holiday Animal Care shifts per calendar year.
Clean and maintain adoption counsel rooms and areas.
Contribute to and lead initiatives to improve processes and procedures.
Act as a resource for volunteers by answering questions, providing training and coaching in the moment, and addressing concerns.
Perform euthanasia and related tasks.
Ensure internal and external patrons and their needs are a primary focus in all situations.
Interact and collaborate with employees at all levels of the organization.
Communicate clearly, understandably, cooperatively, professionally and respectfully in all circumstances.
Actively support a positive team environment, directly address conflict, and appropriately express concerns.