Bilingual Administrative Assistant

Kimel Psychological Services•Greenwood Village, CO

2d•Hybrid

About The Position

Kimel Psychological Services (KPS) is seeking a highly organized, detail-oriented, and personable Spanish-speaking (and excellent English-speaking) Bilingual Administrative Assistant to join their growing practice. This position is ideal for someone who enjoys helping others, thrives in a collaborative environment, and wants to make a meaningful impact in the lives of children, adults, and families seeking psychological services. KPS is a group psychology practice specializing in psychological evaluations and therapy for children, adolescents, and adults with developmental disabilities, learning differences, ADHD, giftedness, twice-exceptional profiles, and mood disorders. They provide culturally sensitive, evidence-based services across Medicaid, Medicare, and private-pay populations. The practice is committed to providing high-quality, empirically validated, and culturally-sensitive evaluations and psychotherapy services. They are one of the few practices in town that can provide services in English and Spanish.

Requirements

Fluent Spanish and English language skills (spoken and written)
Strong empathy skills for working with complex families with high needs
Minimum of one year of administrative experience in a healthcare, mental health, medical, educational, or related setting
Strong organizational and multitasking abilities
Excellent written and verbal communication skills
Proficiency with computers and technology, including Google Workspace
Ability to learn and navigate electronic medical record and billing systems
Commitment to professionalism, confidentiality, and excellent customer service
Ability to work independently and effectively with culturally, linguistically, ethnically, and economically diverse families, using systems that are already in place
Commitment to remaining with the practice for at least two years
The ability to work in-office a minimum of two days per week

Nice To Haves

Bachelor's degree or higher
Experience working in a psychology, healthcare, or developmental disabilities setting
Experience with Therapy Appointment, Office Ally, Medicaid billing systems, or similar healthcare software.
Familiarity with insurance verification and healthcare billing procedures
Passion for supporting culturally and economically diverse neurodiverse individuals and Spanish-speaking families

Responsibilities

Serve as a welcoming first point of contact for clients and families
Respond promptly and professionally to phone calls, emails, and faxes
Conduct intake calls and answer questions regarding clinic services
Schedule appointments and manage clinician calendars
Coordinate room usage and scheduling logistics
Provide support to Spanish-speaking families throughout the intake and scheduling process
Verify insurance coverage and benefits
Assist with private-pay and insurance billing processes
Initiate appointment reminders and follow-up communications
Maintain accurate client records within our electronic medical record system
Scan, upload, organize, and shred client documentation
Ensure compliance with HIPAA and confidentiality requirements
Help organize toys and clinic materials and keep the space tidy
Work closely with the primary administrative assistant and clinical team
Help maintain an organized, professional, and welcoming office environment
Monitor administrative processes to ensure efficiency and quality
Participate in staff engagement events and team-building activities
Contribute ideas that help improve client experience and practice operations