Bilingual Administrative Assistant

BTG Solutions Inc•Fort Lauderdale, FL

8d•$20 - $25•Onsite

About The Position

PRV Audio is looking for a full-time Bilingual Administrative Assistant (Customer Service) to perform a variety of administrative and clerical tasks. As a Bilingual Administrative Assistant, you will be the first point of contact for our company. Our Administrative Assistant’s duties include offering administrative support across the organization.

Requirements

Multitasking and time-management skills, with the ability to prioritize tasks.
Good organizational and time-management skills
Excellent verbal and written communication skills
Working knowledge of office procedures and office equipment.
Strong computer skills with emphasis on Microsoft Word and Excel.
Excellent Customer Service skills.
Bilingual English/Spanish (Fully fluent levels in both- must be able to speak, read, and write in both languages without limitations and assistance).

Nice To Haves

Problem solver
Detail-oriented
Proactive

Responsibilities

Answer and appropriately route all incoming calls for various business units from the USA and Latin America with courtesy, speed, and accuracy; screen and forward incoming phone calls.
Monitoring call and mail histories to ensure that all customers have been assisted.
Processing exchanges and refunds in ways congruent with our policies.
Be familiar with procedures for handling all aspects of customer complaints or disputes.
Provide general information regarding routine inquiries from customers, and refer non-routine, sensitive, and/or complex requests for information and other inquiries or complaints to the Customer Service Manager.
Receives, sorts, and distributes daily mail/deliveries
Maintaining a clean and organized workspace.
Helping team members with other office tasks as designated.
Perform general office duties, such as ordering office supplies and equipment.
Perform data entry and research.
Coordinate team meetings and company events.