Bilingual Admin Support

Prosperity Life Group•Austin, TX

8d•Hybrid

About The Position

We’re looking for an Administrative Support professional who brings strong organizational skills, careful attention to detail, and a commitment to keeping client service operations running smoothly. In this role, you’ll manage the daily flow of correspondence and documentation across email, fax, web submissions, document uploads, and physical mail, ensuring information is accurately reviewed, indexed, routed, and maintained. You’ll partner closely with the International Client Services team to safeguard important records, identify and escalate urgent or sensitive requests, and provide the reliable behind-the-scenes support that helps us deliver timely, high-quality service to policyholders and financial professionals around the world.

Requirements

High School Diploma/GED required.
Balances speed, accuracy, and attention to detail while managing multiple administrative priorities.
Provides responsive, professional support that contributes to a positive experience for policyholders, financial professionals, and internal partners.
Maintains accurate records, tracks important documentation, and keeps information and resources organized for efficient access.
Communicates clearly, timely, and professionally in both English and Spanish with internal and external customers.
Identifies urgent, sensitive, or unusual items and escalates concerns appropriately, including potential fraud or irregular activity.
Takes ownership of assigned work, follows established procedures, and handles sensitive information and financial documents responsibly.
Partners effectively with teammates and other departments to route requests, resolve issues, and support timely service.
Learns new systems and processes quickly while navigating changing priorities and multiple technology platforms.
Seeks opportunities to improve administrative workflows, efficiency, and service quality.

Responsibilities

Manage the daily flow of international correspondence by receiving, reviewing, routing, and processing documents received through mail, email, fax, web submissions, and document uploads.
Ensure policyholder and financial professional requests are accurately indexed, tracked, and delivered to the appropriate teams for timely processing.
Process and maintain customer records using company systems, ensuring documentation is complete, organized, and accurately retained in accordance with company policies.
Receive, log, and safeguard important documents, including financial transactions and customer correspondence, while maintaining appropriate chain-of-custody procedures.
Communicate professionally with internal and external customers in both English and Spanish to support departmental operations and facilitate timely resolution of service requests.
Partner with teammates to ensure information is accurately communicated and administrative processes are completed efficiently.
Exercise sound judgment by identifying urgent, sensitive, or potentially fraudulent items and escalating them through the appropriate channels.
Help maintain secure, compliant administrative processes by following established procedures and supporting accurate record retention.
Maintain office supplies, monitor inventory levels, and ensure department equipment and resources are ready to support daily operations.
Assist with departmental administrative activities that contribute to an organized, efficient, and productive work environment.
Partner with the International Client Services team to identify opportunities to improve workflows, enhance operational efficiency, and support exceptional service delivery.
Continuously build your knowledge of company systems, processes, and best practices while embracing new tools, feedback, and evolving business needs.