Bilingual Activities Reservations Specialist

Omni Hotels & Resorts•Omaha, NE

4d•Remote

About The Position

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation, and exceptional service. We are now searching for Bilingual Activities Reservations Specialist to work full-time hours (Days and Weekends), from home, processing customer inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner by utilizing sales and empowerment skills. The ideal candidate is friendly, patient, professional and genuine with a service-driven attitude. In return, we provide a stable secure company, and family atmosphere with great benefits.

Requirements

Must be available to work at least one weekend day (Saturday or Sunday)
Ability to work independently to resolve customer inquiries or problems
Excellent phone etiquette skills
Intermediate experience working with basic computer programs (MS Office, Outlook, etc)
Must be able to become proficient on Omni Hotel’s reservation system
Required PC/Laptop Hardware and OS (Apple not supported): (May be subject to change at a later date)
64-bit Windows 11 or newer version
Processor – I5 or AMD Ryzen 5 or better
8GB Ram
100GB Hard Drive free disk
Windows Updates are showing up to date.
1 NIC (Ethernet port)
USB Connection (at least 3 ports)
Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats)
Power Surge Protector
Logitech USB Headset Mono/Stereo H650e or H570e
Full screenshot of www.speedtest.net of completed speed test.
Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload.
Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.
Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)
A Wireless Connection is NOT allowed for our Work at Home Associates
A Wireless mouse or keyboard is NOT allowed.
No one else can be on / using your internet during your scheduled shift.
No devices can be connected to your internet during your scheduled shift.
Satellite internet is not permitted.
Microsoft Teams must be downloaded on personal desktop for technical assistance.

Nice To Haves

Resort Suite knowledge a plus
Prior Call Center experience a plus
Suggested System – Windows Defender
McAfee and AVG anti-virus systems are not supported.
Additional Monitors Highly Suggested for ease of process
Ergonomically approved desk chair and desk work surface
Smoke Detector
Fire extinguisher 2.5lbs or more
First Aid Kit
Copy of Declarations page of Homeowner’s/Renter’s Insurance

Responsibilities

Assists with adjusting, reserving, and cancellations of activities and room reservations for Omni Hotels & Resorts in both English and Spanish languages.
Enrollment of Select Guest Members
Respond professionally and effectively to all inquiries
Perform operating functions of telephone and computer system
Verifies and understands company policies
Reviews emails on a daily basis
Thorough knowledge of reservation process
Consults help desk for inquires and suggestions
May be required to perform other duties as assigned