Bilingual Accounts Receivable Specialist

O’Dell HVAC Group•Ottawa, ON

2d•CA$65,000 - CA$75,000•Onsite

About The Position

O'Dell HVAC Group is seeking a Bilingual Accounts Receivable Specialist to join their Finance team. This role reports to the Regional Finance Operations Manager and will support the team by managing customer accounts, processing payments, monitoring outstanding receivables, resolving billing discrepancies, and supporting timely invoice collection to maintain healthy cash flow. The company emphasizes a people-first culture with a focus on teamwork, innovation, and professional growth.

Requirements

Post-secondary education in Accounting, Finance, Business Administration, or a related field.
Minimum of five plus (5+) years of experience in Accounts Receivable, Credit & Collections, or a similar accounting role.
Bilingual in French and English for both written and verbal communication, as this role will support all regions in Canada.
Experience working with ERP/accounting software (e.g., NetSuite) and Microsoft Excel.
Strong understanding of accounts receivable processes and general accounting principles.
Excellent organizational skills with the ability to prioritize multiple tasks and meet deadlines.
Strong analytical and problem-solving skills with exceptional attention to detail.
Excellent verbal and written communication skills with the ability to build positive customer relationships.
Ability to work independently while collaborating effectively with cross-functional teams.

Nice To Haves

Experience in the HVAC, manufacturing, distribution, or construction industry is considered an asset.

Responsibilities

Manage the full accounts receivable cycle, including invoice monitoring, payment application, collections, and account reconciliation.
Monitor aging reports and proactively follow up with customers regarding outstanding balances while maintaining professional customer relationships.
Professionally engage with customers by phone to discuss account balances, collect payments, and resolve billing inquiries in a courteous and effective manner.
Investigate and resolve billing discrepancies, payment issues, short payments, deductions, and customer inquiries.
Apply customer payments accurately through various payment methods, including EFT, cheque, wire transfers, and online payment portals.
Prepare customer account reconciliations and provide supporting documentation as required.
Collaborate with Sales, Customers/Third Parties, Operations, and Finance to resolve account issues and improve collection efforts.
Leverage ERP systems, reporting tools, automation, and AI-enabled solutions where appropriate to identify process efficiencies, improve collections visibility, reduce manual effort, and support scalable, long-term improvements within the Accounts Receivable function.
Maintain accurate customer account records and ensure all documentation is complete and up to date.
Assist with month-end reporting, bad debt analysis, account reconciliations, and audit requests.
Support continuous improvement initiatives by identifying opportunities to streamline accounts receivable processes.
Other responsibilities as assigned.