Bilingual Account Representative

Aston Carter•Downers Grove, IL

7d•$23 - $25•Hybrid

About The Position

Aston Carter is seeking a Bilingual Account Representative for a Contract to Hire position based out of Downers Grove, IL. This role involves managing a portfolio of business-to-business accounts, monitoring delinquent accounts, and handling customer correspondence regarding account status and payment arrangements. The representative will work through a high volume of customer cases daily, collaborating with internal departments to resolve inquiries and discrepancies. Key responsibilities include maintaining accurate customer records, generating reports, and balancing collection objectives with a customer-focused approach. The position also requires participation in training and development activities to build knowledge in collections and financial services, and demonstrating reliability in attendance and productivity to maintain eligibility for hybrid work arrangements.

Requirements

Minimum of 12 months of office, administrative, customer service, billing, accounts payable, or related experience.
Bilingual communication skills, with the ability to handle business-to-business interactions in more than one language.
Strong customer service and relationship-building skills, with a focus on professionalism and responsiveness.
Excellent verbal and written communication abilities, especially in email-based correspondence.
Comfort managing multiple priorities in a fast-paced environment while handling a high volume of cases.
Basic proficiency in Microsoft Office, including Excel, for data entry and reporting.
Strong attention to detail and organizational skills to manage a large portfolio of accounts accurately.
Positive attitude with a willingness to learn and develop new skills through ongoing training.
Self-motivated with a strong work ethic and commitment to achieving individual and team goals.
Ability to work effectively in a quiet, professional office setting and collaborate with cross-functional teams.

Nice To Haves

Experience working in a financial services or professional services environment.
Experience handling high-volume customer interactions in an office or contact-center setting.
Bilingual proficiency in Spanish is preferred.
Familiarity with business-to-business collections processes and terminology.
Comfort using internal systems such as a collections lifecycle management (CLM) platform.
Curiosity, openness to feedback, and a continuous improvement mindset.
Interest in building a long-term career in financial services, collections, or customer operations.

Responsibilities

Manage a portfolio of approximately 400 active business-to-business accounts with a total value exceeding $2.5 million.
Review and monitor delinquent accounts, identifying past-due balances and prioritizing follow-up activities.
Handle inbound and outbound customer correspondence, primarily through email and the company’s collections lifecycle management (CLM) system, regarding account status and payment arrangements.
Work through approximately 50 customer cases daily while maintaining a high level of accuracy, professionalism, and customer service.
Collaborate with internal departments, including Finance, Billing, and Customer Service, to resolve account inquiries and payment issues.
Research account discrepancies and assist customers with billing-related questions and clarifications.
Maintain accurate customer records and update account information within company systems in a timely manner.
Generate, update, and maintain reports while meeting established department deadlines and performance expectations.
Balance collection objectives with a professional, customer-focused approach that preserves strong client relationships.
Ensure all written communications are clear, professional, and timely, adhering to internal standards and guidelines.
Use data entry skills to accurately document interactions, commitments, and outcomes for each account.
Support team-based goals and contribute to overall team performance to help achieve monthly bonus targets.
Participate in training and development activities to build knowledge of collections, financial services, and internal processes.
Demonstrate reliability in attendance and productivity to maintain eligibility for hybrid work arrangements.