Bilingual Account Manager

Ricoh • Ottawa, ON

4d • CA$70,000 - CA$85,000 • Hybrid

About The Position

The Account Manager solves critical business challenges and cultivates new and expanded customer relationships. The AM will focus on understanding the customers' environment and align appropriate Ricoh solutions to their mission-critical goals and objectives through relationship building with decision-makers and influencers.

Requirements

• Bachelor's Degree or equivalent experience required
• 5+ years of sales experience in a B2B environment, IT or consultative selling environment
• Excellent communication, Fluently bilingual in French and English
• Proven ability to develop and maintain professional relationships with relevant stakeholders.
• Ability to assess customer environments and situations and create strategies for extending, expanding Core services throughout the customer enterprise.
• Strong learning agility
• Strives to understand and position favorably in the customer approval process creating sponsors and advocates.
• Strong analytical skills and good working knowledge of MS suite of business applications, CRM Software, LinkedIn and Proficient in Microsoft Office.
• Previous experience using consultative selling techniques with a focus on client value and return on investment vs. technical functionality.

Nice To Haves

• Experience in IT and/or Software services environment preferred
• Understanding of document workflow solutions and processes preferred
• Preferred experience selling digitization and automation as well as SaaS, PaaS, IT Services

Responsibilities

• New business prospecting and development, including cold calling, scheduling and conducting client introductions, and face to face client meetings.
• Understand the customer's environment. Open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts to increase RICOH's market share
• Solve critical business challenges for the customer – those known and uncovered through research and questioning.
• Understand how customers are buying, not what they are buying – focusing on their needs, not a predetermined product or service.
• Differentiates Ricoh's ability to accelerate the transformation of the customer's digital environment through storytelling to uncover opportunities aligned to Ricoh's portfolio.
• Articulate how buying decisions can impact the customer's financial position.
• Develop and confidently deliver compelling presentations both in person and virtually
• Use core sales tools / resources: CRM solutions, LinkedIn, Power BI, Hoovers, etc. to research and connect with customers and prospects to develop sales opportunities with current and potential Ricoh customers.
• Use consultative selling techniques with a focus on client value and return on investment
• Identify clients’ business initiatives and articulate the value of Ricoh services on clients’ desired business outcomes
• Independently execute strategic business development plans while coordinating with key internal stakeholders (e.g. operations, service teams, legal, support, etc.)
• Manage complex contract negotiations and serve as a liaison to the legal group and executive management team
• Prepare and give business reviews to internal stakeholders and management team regarding progress and roadblocks to closing new customers.
• Performs other duties as assigned.

Benefits

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level