Bilingual Account Manager - Mid-Market - Workleap (18-month Contract)

Workleap - en

6d • CA$80,000 - CA$130,000 • Remote

About The Position

Workleap is seeking a Bilingual Account Manager for a 18-month contract role. This position focuses on building strong customer relationships, managing a book of accounts, and driving renewals and expansion. The ideal candidate will act as a consultant and commercial partner, guiding customers through the full lifecycle from onboarding to renewal. This role is crucial for ensuring customers maximize their value from Workleap and continue to grow with the company.

Requirements

• Bilingual French-English is a must.
• 2+ years in an AM or CSM role with a renewal quota — you need to have owned a number, not just contributed to one.
• Experience managing an ARR book in the $1M–$5M range (enough complexity to be relevant, right-sized to translate to our segment).
• Proven ability to hold difficult commercial conversations — price increases, pushback, migrations — without losing the relationship or the deal.
• Strong pipeline discipline: CRM hygiene is a professional standard for you, not an admin tax.
• Comfortable using AI tools (e.g. Claude, Copilot, ChatGPT) daily as a work accelerator — not an experiment, a habit.
• Experience in a scale-up or high-growth environment where the playbook is still being written.

Nice To Haves

• Bonus: experience navigating a pricing or packaging change with existing customers.
• Bonus: player-coach instinct — you share learnings, pull peers up, and build without being asked.

Responsibilities

• Protect and grow a book of accounts by running rigorous renewal conversations that keep GRR on target and create room for NRR expansion.
• Drive the pricing migration across your accounts — having direct commercial conversations with customers about the move to platform pricing, and closing them.
• Accelerate multi-module adoption by positioning the Workleap Agent as a force multiplier for managers, not just another product in the stack.
• Reduce late-stage churn risk by catching warning signals early, escalating with a plan, and running Mid-Term Value Reviews that prove value before the renewal conversation even starts.
• Maintain a clean, accurate HubSpot pipeline that reflects reality — not optimism — so the team makes the right calls at the right time.
• Use AI tools (e.g. Claude) to prep for calls, build account briefs, and iterate quickly on outreach — so your time goes toward high-value conversations, not manual research.

Benefits

• Eligible for commission, bringing the total on-target earnings (OTE) to approximately $115–130k CAD.
• Ability to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs.
• A healthy and inclusive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed