Bilingual 2nd Shift Night Manager - Part-Time
About The Position
City Wide Facility Solutions is looking for an energetic, dependable Bilingual (English/Spanish) 2nd Shift Night Manager to join our growing South West Los Angeles team. This role is ideal for someone who enjoys working with people, solving problems, and being out in the field. The position involves serving as a connection between clients and Independent Contractors (ICs), ensuring high-quality service through effective communication in both English and Spanish. The role requires visiting client locations, inspecting facilities, resolving issues, and coaching contractors. It's a hands-on position for someone who can think on their feet and is willing to be actively involved in problem-solving.
Requirements
- Bilingual English/Spanish communication skills strongly preferred.
- Ability to work the schedule: Sunday - Thursday, 9pm - 2:30am.
- High school diploma or equivalent.
- Strong communication and interpersonal skills with the ability to build positive working relationships.
- Organized, dependable, and detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
- A proactive problem-solver who can work independently, exercise good judgment, and take ownership.
- Must have reliable transportation.
- A continuous-improvement mindset with a willingness to identify better ways to serve clients and support contractors.
Nice To Haves
- Relevant experience in commercial janitorial, facilities, hospitality, property management, or a related service industry is a plus.
- Experience with commercial cleaning services such as carpet cleaning, floor care, stripping/waxing, handyman services, or similar facility services is a plus, but not required.
Responsibilities
- Build and maintain strong working relationships with Independent Contractors (ICs), in-house teams, and clients, using English and Spanish communication skills.
- Communicate client priorities, answer questions, and work collaboratively with contractors to resolve service issues.
- Conduct regular facility inspections and review scopes of work to ensure services meet quality standards.
- Serve as a hands-on resource in the field, providing coaching, direction, and support for performance improvements.
- Communicate daily with the Facility Solutions Manager regarding client needs, service concerns, and issues requiring immediate attention, including providing a nightly recap.
- Manage customer requests and complaints professionally and work toward timely, effective solutions.
- Oversee the successful launch of new client accounts and ensure contractors understand service expectations.
- Make recommendations regarding contractor work assignments and terminations.
- Ensure compliance with client policies and procedures, including the proper use of approved cleaning products, tools, and equipment.
- Take ownership of unexpected challenges and help wherever needed to ensure clients receive exceptional service.
- Perform other duties as needed to support clients, contractors, and the City Wide team.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
