Bike Service Specialist

XDS•Downey, CA

3d•$25 - $30•Hybrid

About The Position

XDS is seeking a hands-on Bike Service Specialist to support our warehouse-based service operations in Downey, California, with occasional work at our Santa Monica office. This role is responsible for inspecting, diagnosing, repairing, and preparing X-LAB bicycles; including returned bikes, warranty units, demo bikes, event bikes, and internal fleet bikes, as well as supporting daily warranty and service-parts fulfillment. The ideal candidate is an experienced bicycle mechanic who takes pride in safe, precise work and can bring a bike from uncertain condition back to a documented, presentation-ready standard.

Requirements

3+ years of professional bicycle mechanic or service technician experience, ideally in a high-volume shop, manufacturer, distributor, race, demo, or warranty environment.
Proficiency with hydraulic disc brakes, drivetrain setup, wheel service, torque-controlled assembly, electronic shifting, and bicycle diagnostics.
Experience evaluating bicycle damage and making careful, safety-first repair decisions.
High attention to detail in both mechanical work and cosmetic presentation.
Ability to independently prioritize multiple bikes and move work efficiently from intake through final inspection.
Ability to accurately identify bicycle components, locate service parts, and complete routine pick-pack-ship tasks in a warehouse environment.
Comfort assisting with remote troubleshooting and assessing mechanical or cosmetic damage from written information, photos, videos, and diagnostic reports.
Clear written and verbal communication skills and the ability to document technical findings with photos and concise notes.
Ability to safely lift and move complete bicycles, shipping cartons, workstands, and related equipment up to 50 pounds.
Valid driver’s license and ability to travel occasionally between the Downey warehouse and Santa Monica office and to support local event or fleet transportation needs.

Nice To Haves

Bosch, Shimano STEPS, SRAM, or other e-bike/electronic system training or certification.
Carbon bicycle inspection, paint touch-up, detailing, or refurbishment experience.
Familiarity with Zendesk, Airtable, inventory systems, or service-management platforms.
English/Mandarin bilingual ability.

Responsibilities

Receive and inspect returned, exchanged, and warranty bicycles; document serial numbers, condition, missing parts, damage, and reported concerns, and diagnose mechanical, electrical, assembly, and cosmetic issues.
Support remote diagnostics and damage assessments using dealer and rider descriptions, photos, videos, and reports; recommend troubleshooting, repair, parts replacement, or in-person inspection.
Determine whether each bicycle should be repaired, refurbished, used for parts, or escalated for safety, structural, warranty, or disposition review.
Complete repairs and component replacements involving drivetrains, hydraulic brakes, wheels, cockpits, bearings, electronic shifting, e-bike systems, and related components.
Perform final safety checks, functional tests, firmware updates, and test rides when appropriate before release.
Clean, detail, touch up, and recondition approved bicycles for resale, demo, training, or internal use, including replacement of presentation-critical decals, bar tape, grips, hardware, and related parts.
Grade completed bicycles consistently and document their condition and all work performed.
Escalate any damage that may affect carbon-fiber structure, safety, warranty disposition, or resale classification rather than attempting an unauthorized repair.
Assemble, tune, configure, and prepare demo and show bicycles for trade shows, dealer events, media activities, product launches, and employee use.
Pack and unpack event bikes carefully and account for each bicycle, accessory, battery, charger, tool, and transport case.
Inspect and service bikes promptly after events and provide occasional local event setup, teardown, transportation, or on-site mechanical support as needed.
Locate, identify, verify, pick, pack, and prepare warranty and service parts for daily shipment, confirming part numbers, model compatibility, quantities, shipping details, and request documentation.
Create or apply shipping labels, update tracking records, and promptly communicate shortages, damage, identification issues, substitutions, or required escalation.
Maintain organized parts locations and accurate inventory by reporting discrepancies and properly handling returned or reusable components.
Maintain accurate service records, repair notes, photos, parts usage, labor time, bike status, and shipment information in company systems.
Keep the service area, tools, return inventory, warranty parts, reusable components, bicycles, and batteries organized and properly handled.
Identify recurring failures, shipping damage, and assembly issues; provide clear feedback to After-Sales, Product, Quality, Warehouse, and China HQ teams and help improve inspection, repair, and refurbishment procedures.
Follow torque specifications, manufacturer procedures, battery-handling requirements, and workplace safety practices.