BI/Tableau Administrator - Local CT

Nexiva•Hartford, CT

2d•Hybrid

About The Position

The BI/Tableau Administrator will provide mid- to senior-level administration and support for business-critical reporting and analytics services used by Connecticut’s child welfare agency. The client’s core CTKIND and IV-E systems support more than 2,000 social workers and case managers, and are continually enhanced to meet child welfare practice and State and Federal requirements. The Department of Administrative Services Bureau of Information Technology Solutions provides technology services and infrastructure for the agency and its approximately 3,300 employees. The administrator is responsible for Tableau Cloud platform administration, incident management, troubleshooting, user support, monitoring, and service reliability across development, test, and production environments. The role also supports Azure SQL Database, Azure Data Factory pipelines, and MuleSoft Runtime Fabric environments and integrations that affect reporting platforms. The candidate will work across the software development lifecycle, collaborate with development, integration, Salesforce architecture, and management teams, and provide guidance and training to team members.

Requirements

At least 5 years of relevant professional experience.
Experience administering and supporting Tableau Cloud.
Experience with Salesforce objects, fields, and relationships, including understanding the effects of design decisions.
Knowledge of best practices and experience with dashboards and enterprise reporting and analytics platforms.
Strong SQL skills and experience with Azure SQL Database or similar relational databases.
Experience with user management, including user setup and deactivation, roles, profiles, permission sets, sharing rules, and routine administration.
Critical-thinking and problem-solving skills for user access, declarative logic, business requests, environment management, and backup solutions.
Ability to engage with and escalate issues to Salesforce.
Strong organization, initiative, self-direction, and ability to drive work from requirements through implementation.
Strong abstract thinking and problem-solving skills.
Very good verbal and written communication skills.
Experience with Microsoft SQL Server at an advanced level (7–9 years).
Proficiency with Transact-SQL (4–6 years).
Proficiency with SQL Server Reporting Services (SSRS) (4–6 years).
Must be local to Hartford, Connecticut, and available for an in-person interview.

Nice To Haves

Experience with Azure Data Factory.
Experience with MuleSoft Runtime Fabric or MuleSoft integrations.
Experience working with Salesforce data and reporting environments.
Microsoft Azure experience.

Responsibilities

Administer Tableau Cloud sites, projects, users, groups, permissions, and security across development, test, and production environments.
Monitor platform health, extract refreshes, subscriptions, and scheduled jobs.
Troubleshoot Tableau performance, connectivity, and reporting issues.
Support report developers, analysts, and business users.
Deploy and promote reports across environments.
Support and troubleshoot Azure SQL Database environments used for enterprise reporting.
Investigate reporting data issues and perform data validation.
Monitor database connectivity, query performance, and data refresh processes.
Assist with SQL/SOQL troubleshooting and performance optimization.
Monitor and support Azure Data Factory pipelines that load Salesforce and other source-system data into Azure SQL Database.
Troubleshoot data-load failures and data-quality issues and help identify root causes of integration and reporting problems.
Collaborate with development and integration teams during incident resolution and deployments.
Support MuleSoft Runtime Fabric environments and integrations affecting reporting platforms.
Work through all phases of the SDLC and create and maintain technical documentation.
Work with the Salesforce Architect to establish best practices.
Provide input to management on design and architecture decisions, work estimates, and resource planning.
Guide and train team members and mentor less experienced staff.