BI Manager

Cushman & Wakefield•Chatham, NJ

About The Position

Analysts that support our client technology solutions through best-in-class software systems, utilizing a service delivery model to deliver value within a clear, consistent and measurable framework. We provide advisory, technology roadmap, transition, and integration services as well as a continuous improvement-based support model to ensure an ongoing technology investment. Our account facing technology and analytics team provides including solution definition, pricing, technology demonstration and implementation. Supported services include Strategy and Lease Administration, Transaction & Construction Project Management, Facilities (IFM), Space & Occupancy, Digital Advisory (consulting) and Financial Management.

Requirements

Bachelor’s Degree or Professional Industry Designation
7+ years of experience in analyzing building equipment maintenance plans and strategy
7+ years of experience in analyzing building equipment performance and health
5+ years of experience with Power BI or equivalent tool/experience Or similar combination of education and experience
BA in Computer Science, Information Systems.
Minimum 7 years of functional/technical experience with various business intelligence tools and data dashboards
Proven understanding of one or more building systems and associated equipment e.g. HVAC, FLS, etc.
Past work experience with asset lifecycle planning
Past work experience working with cross functional teams at various levels.
Proven experience with business and technical requirements analysis, business process modeling/mapping, and methodology development
Proven problem resolution and analytical skills with keen attention to detail
Ability to multi-task, effectively prioritize and adapt quickly to change in high pressure situations with minimal supervision required
Excellent customer service skills with a demonstrated record of exceeding customer expectations
Solid business acumen: ability to understand and anticipate business needs to provide appropriate solutions
Strong team player with excellent listening, interpersonal, facilitation, written, oral and communication skills; ability to effectively communicate concepts in both technical and user-friendly language to management, peers, staff, and other employees so that issues and solutions are understood.
Ability to work with external vendors to resolve issues and manage project initiatives
Strong technical, problem resolution and analytical skills; able to multitask and prioritize effectively
Experience working with cross-functional, dispersed teams
Demonstrated Business Analyst work with large scale applications that may include CRM and ERP solution is preferred
High Level of critical thinking and judgement exercised daily
Maintain a “can do” mentality with the ability to take charge with minimal information
Knows how to engage a client for sales or solution that best fits their organization and culture with limited knowledge
Able to determine how to handle client requests that are not in their best interest or are outside of scope of delivery or technology capability.
Able to choose the most effective forms of communication to articulate complex problems to non-technical resources.

Responsibilities

Lead Business Analytics Discovery sessions
Support solution architect in data model exercises and integration work
Define, Design, Develop and Deliver functional and highly leveraged analytics dashboards for a C&W client’s Real Estate program using C&W’s BI Platform
Work with various levels of the organization to capture and document project goals, objectives, success criteria, and the associated business requirements
Understand the business process flow, involved applications and data definitions for end to end process
Manage executive stakeholder commitments on various KPIs and data reporting needs across multiple levels
Own and execute data governance program while participating in data security program
Work with various teams to generate one off point report for special requests
Help drive process improvements and recommend best practices on the business platform
Serve as point of contact for troubleshooting data related issues and coordinating with cross-functional teams
Analyze data through data mining and data auditing to provide actionable insights to business operations and contribute to setting data strategy
Develop and track key metrics to identify opportunities for improvement, patterns, and correlation in cases of complex data sets
Maintain competency in C&W Analytics for consulting, implementation, and demonstration capabilities
Contribute to the CBS Analytics team knowledgebase with best practices, lessons learned, concept and solutions documents
Ability to leverage client applications for demonstration, data modelling and process development with the client implementation team
Provide product roadmap input for improvement of the alignment of the client applications to the business service delivery both current and future.
Weekly analytics discussions to support the agile product process and understanding and preparing for maturing accounts
Provide mentoring to new team members
Managing product knowledge base, analytics playbook and data diagrams
Mentor team members wishing to move into the TPM role
Present and participate in the Quarterly Business Review Meetings