Bi-Lingual Front Desk Receptionist

Utah Partners for Health • Midvale, UT

1d

About The Position

POSITION PURPOSE
? Facilitate patient flow through the Mid-Valley Health Clinic by scheduling appointments, registering patients, verifying all pertinent information, charging the correct fees and collecting payments.
ESSENTIAL JOB FUNCTIONS
? Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention.
? Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.
? Ensure that appointment reminder calls to patients are made the day before.
? Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.
? Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
? Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
? Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.
? Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
? Complete morning and nightly checklists.
ANCILLARY JOB FUNCTIONS
? Maintain equipment and stocking of supplies.
? Ensure the cleaning of the reception work and waiting area.
? Other duties as assigned.

Requirements

• High School Diploma or equivalent is required.
• Bilingual, fluent, in English & Spanish.
• Less than 1 year related experience is recommended.
• Skills in data entry with high level of accuracy.
• Knowledge of billing and collection processes.
• Knowledge of clinic flow and processes.
• Skills in computer programs such as Microsoft Word, Excel, & Outlook.
• Ability to maintain a positive attitude, be flexible, adaptable and willing to help.
• Ability to work in an organized fashion with a high attention to detail.
• Ability to build interpersonal relationship and deliver excellent customer service to internal and external customers.
• Ability to handle and defuse stressful or tense situations.
• Ability to manage time effectively and multitask.
• Ability to communicate effectively verbally and in writing, as well as strong telephone skills.
• Ability to communicate fluently in Spanish (writing, reading, and speaking).

Nice To Haves

• Experience using Electronic Medical Record (EMR) systems such as USIS, ECW and Help2.

Responsibilities

• Answer the telephone, schedule appointments, screen calls and use judgment with respect to the degree of urgency for medical attention.
• Perform patient registration, make copies of and collect all required patient paperwork, and charge and collect payments.
• Ensure that appointment reminder calls to patients are made the day before.
• Assist patients with questions concerning charges and insurance billing. Communicate positively and clearly with patients about sliding fee discounts and the documentation needed for appointments.
• Maintain patient account accuracy by obtaining, recording, and updating personal and financial information and scanning patient records.
• Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule and reminding provider of service delays.
• Collects mail and faxes for Clinic Manager to distribute to appropriate employees/departments.
• Ensure accurate implementation and maintenance of the sliding fee scale in the EMR system.
• Complete morning and nightly checklists.
• Maintain equipment and stocking of supplies.
• Ensure the cleaning of the reception work and waiting area.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees