Bi-Lingual Customer Care Specialist

Mister Car Wash • Tucson, AZ

10d • Hybrid

About The Position

We’re currently seeking a Bi-Lingual Customer Care Specialist to join our HQ team. This position will start out training in person at our headquarters in Tucson, AZ then it will move to a remote role after training. The Customer Care Specialist will provide outstanding customer service, process customer comments, feedback and support the Mister Car Wash key customer loyalty programs. This position is a fast-paced, high volume role that offers an outstanding opportunity to enter our Headquarters Support Team. The Specialist will maintain a positive attitude while fielding inbound calls, handling any issues related to customer service and support overall account maintenance.

Requirements

• Team oriented with a positive attitude and willingness to learn
• 2 years of customer service or retail experience
• Availability to participate in extended hours and weekend shifts
• Juggling multiple projects, providing solutions and having a positive impact on the team
• Proficiency in MS Office Suite and Customer Care tracking software preferred

Nice To Haves

• Speaking fluency in Spanish is a plus

Responsibilities

• Answer and respond to customer phone calls, emails, and field requests professionally and timely
• Research and resolve customer issues and follow up when necessary and appropriate
• Fulfill requests for information and maintain account changes
• Process customer comments and feedback
• Perform data entry and database maintenance functions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed