Bi-Lingual Customer Care Specialist
About The Position
Mister Car Wash is seeking a Bi-Lingual Customer Care Specialist to join their HQ team. This position will begin with in-person training at their headquarters in Tucson, AZ, and will transition to a remote role after the training period. The Specialist will be responsible for providing outstanding customer service, processing customer comments and feedback, and supporting key customer loyalty programs. This is a fast-paced, high-volume role within the Headquarters Support Team. The Specialist will maintain a positive attitude while handling inbound calls, resolving customer service issues, and supporting overall account maintenance.
Requirements
- Team oriented with a positive attitude and willingness to learn
- 2 years of customer service or retail experience
- Availability to participate in extended hours and weekend shifts
- Juggling multiple projects, providing solutions and having a positive impact on the team
- Proficiency in MS Office Suite and Customer Care tracking software preferred
Nice To Haves
- Speaking fluency in Spanish is a plus
Responsibilities
- Answer and respond to customer phone calls, emails, and field requests professionally and timely
- Research and resolve customer issues and follow up when necessary and appropriate
- Fulfill requests for information and maintain account changes
- Process customer comments and feedback
- Perform data entry and database maintenance functions
Benefits
- Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
- Free Unlimited Wash Club Membership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
