BHS Operations Supervisor

Vanderlande•Orlando, FL

4d•Onsite

About The Position

The BHS Operations Supervisor plays a crucial role in overseeing the daily operations of the Baggage Handling System (BHS). This position involves supervising a diverse team of operational employees, ensuring the quality of operations aligns with customer contracts, and managing system issues in collaboration with maintenance and customer teams. The supervisor will conduct daily meetings with clients for status reporting, set up work schedules to meet contract deliverables, and assist the manager in overseeing the maintenance and operations of the BHS. Additionally, the role requires acting as a representative in operational and safety meetings with the Airport, TSA, and airlines, and working closely with internal personnel on site-specific operational matters. The supervisor is responsible for setting priorities, distributing work, monitoring progress and quality, and ensuring all operational activities are executed efficiently and on time within a complex environment. This includes implementing new procedures, facilitating knowledge transfer, and driving process improvements for continuous enhancement of operational performance. The role demands a strong understanding of the work to be done, identifying the most effective working methods, and proactively anticipating potential operational disruptions. Generating daily operational reports and analyzing the health of the BHS are key responsibilities, as is upholding company rules, standards, and values by acting as a role model. The supervisor will also assist in formulating monthly contractual reports and act as a Safety Advocate, leading the team and setting direction while enforcing policies and procedures.

Requirements

At least 4+years operational experience in all aspects of a complex conveyor system
Experienced with MS Office
Experienced with processes and procedures in on-site operational locations, preferably at airports
Leadership experience, capable of working with teams
Competent customer oriented professional who can work independently and accurately
Ability to anticipate customer and team needs and act accordingly
Willing to work long hours in a stressful environment at nights and on the weekends
Valid Drivers License
Must be able to attain and sustain an Airport I.D. Badge
Team Player
Adaptable
Strong Verbal and written communication skills
Working knowledge of computers and equipment
Ability to work under pressure
Ability to Problem Solve
Ability to build relationships with key players
Organizational and time management skills
Capable of analyzing issues and developing solutions
Strong work ethic, technical affinity, ability to grow and mentor
Ability to be creative and innovative, and overcome objections and turn them into opportunity
Confidence and professionalism in representing the Company
Ability to manage, coach, and guide employees.
Ability to have crucial conversations
Ability to build relationships with key players
Strong Microsoft office skills – Excel, Word Processing and Outlook

Nice To Haves

Bachelor’s Degree in Operations or Engineering preferred
Airport and Warehouse Operations experience
Conveyor services or material handling services experience

Responsibilities

Supervises a small group of diverse operational employees, including Control Room Operators, VSS Operators, Contractors, and/or Unjammers
Ensure quality of operations executed on-site according to contract agreed with the customer(s)
Manage system issues on-site with the maintenance/operation team and the customer
Conduct daily meetings with client for the purposes of status reporting as required
Setup and maintain work schedule to ensure fulfillment of contract deliverables and more.
Assist the manager by overseeing and managing the maintenance and operations of the Baggage Handling System
Act as VI representative for operational and safety meetings with the Airport, TSA, and the airlines when needed
Work closely with VI personnel regarding site related operational issues
Sets priorities, distributes work, monitors progress and quality
Ensures all operational activities are executed properly and in time in a large and complex environment
Implements new procedures and takes care of knowledge transfer
Initiate and implement process improvements to ensure continuous improvement of the operational performance to the contract.
Possesses good overview of the work to be done, determines the most efficient and effective working method.
Anticipates problems, which disturb the daily operation
Generate daily operational reports and conduct analyses of overall health of the baggage handling system
Ensures that employees comply with the company rules, standards and key values at VI (acts as a role model)
Assist the O&M Manager, and Operations Manager in formulating monthly contractual reports
Acts as a Safety Advocate
Manages the daily operation, leads and sets direction of the team
Maintains and enforces policies and procedures including but not limited to: Communication plans, safety plans, contingency plans, attendance, quality control of craftsmanship, inventory management, training requirements, etc.
Supervises the BHS Operations Team and manages the client and stakeholders relationship with excellent customer care