BHH Program Administrator

Alternative Wellness Services•Biddeford, ME

9d•Onsite

About The Position

Behavioral Health Home (BHH) Program Administrator Are you a driven, accountable leader who is also an experienced case manager who is tired of the status quo in behavioral health? Do you believe that providing exceptional, client-centered care starts with building a deeply collaborative, well-supported team? Welcome to Alternative Wellness Services (AWS). We are not your average agency. We are a true learning organization built on accountability, transparency, and a commitment to helping both our clients and our staff thrive. We run our agency using the Entrepreneurial Operating System (EOS), meaning you will step into a culture that values clear expectations, open communication, and getting the "Right People in the Right Seats" to ensure operational excellence. We are seeking a dynamic BHH Program Administrator to serve as the operational leader for our Behavioral Health Home program (adult case management). Reporting directly to the Practice Manager, you will be supported by a Clinical Coordinator and two Program Coordinators (who handle the direct supervision of BHH staff) to ensure the program operates smoothly. In this role, you will monitor our metrics, ensure regulatory compliance, and optimize care and efficiency by balancing referral systems for regionalized caseloads. You will also communicate closely with our access team regarding our capacity for new clients. To ensure you keep your finger on the pulse of what service delivery looks like for this population—and to help continuously improve our systems when issues occur—you will maintain a small, manageable caseload to help grow our program. Additionally, you will actively participate in community meetings and network with external providers. The team member currently holding this role is transitioning to help develop a new program within AWS. Because they are staying within the agency, you will have ample access to the information, hands-on training, and support you need for a smooth handoff. This is an in person position, which has a home base office, but must be willing to travel for program needs.

Requirements

Bachelor’s degree in Social Work, Psychology, Counseling, or related behavioral health field required.
MHRT-C certification required (or Level A/B with plan for full certification).
Minimum of three years of experience in behavioral health, including at least one year in a supervisory, lead, or program coordination role.
Demonstrated competence in integrated behavioral health models, care coordination, co-occurring conditions, and client-centered planning.
Administrative skills in scheduling, documentation review, onboarding, and interdepartmental collaboration.
Proficiency in EHR systems, Microsoft Office Suite, Google Workspace, and virtual communication platforms.
Must pass all applicable background checks (criminal, child protective, and sex offender registries) and not appear on any exclusion lists.
Valid Maine Driver’s License and a good driving record required.

Nice To Haves

Master’s degree (MSW, MHC, or related) strongly preferred.
A Bachelor’s degree in Social Work (BSW) or a related human services field preferred.
An active MHRT-C certification.
Demonstrated experience in program management, staff supervision, and performance management.
Advanced technical proficiency for navigating Electronic Health Records (EHR) and administrative platforms.

Responsibilities

Own the BHH program’s operational success, managing growth projections, pacing, and strategic staff assignments.
Provide direct, supportive administrative supervision to a multidisciplinary leadership team.
Embody agency values, a culture of trauma-informed care and professional growth using our EOS framework to ensure every team member succeeds.
Monitor Pay-for-Performance (P4P) measures, oversee authorizations, and finalize claims to keep our programs healthy and accurate.
Act as the face of AWS at state-level meetings and build strong, impactful partnerships within our community.
Maintain a small, manageable caseload to help grow the program.
Actively participate in community meetings and network with external providers.