BHH Program Administrator

Alternative Wellness Services, Inc•Biddeford, ME

9d•$58,500 - $66,500•Onsite

About The Position

Alternative Wellness Services (AWS) is seeking a dynamic BHH Program Administrator to serve as the operational leader for their Behavioral Health Home program (adult case management). This role involves monitoring metrics, ensuring regulatory compliance, and optimizing care and efficiency by balancing referral systems for regionalized caseloads. The administrator will also communicate with the access team regarding client capacity and maintain a small caseload to help grow the program. Additionally, the role requires active participation in community meetings and networking with external providers. The position is in-person with a home base office, but requires willingness to travel for program needs. The current team member in this role is transitioning to a new program within AWS and will provide ample support for a smooth handoff.

Requirements

Bachelor’s degree in Social Work (BSW) or a related human services field preferred.
An active MHRT-C certification.
Demonstrated experience in program management, staff supervision, and performance management.
Advanced technical proficiency for navigating Electronic Health Records (EHR) and administrative platforms.
Bachelor’s degree in Social Work, Psychology, Counseling, or related behavioral health field required.
MHRT-C certification required (or Level A/B with plan for full certification).
Minimum of three years of experience in behavioral health, including at least one year in a supervisory, lead, or program coordination role.
Demonstrated competence in integrated behavioral health models, care coordination, co-occurring conditions, and client-centered planning.
Administrative skills in scheduling, documentation review, onboarding, and interdepartmental collaboration.
Proficiency in EHR systems, Microsoft Office Suite, Google Workspace, and virtual communication platforms.
Must pass all applicable background checks (criminal, child protective, and sex offender registries) and not appear on any exclusion lists.
Valid Maine Driver’s License and a good driving record required.

Nice To Haves

Master’s degree (MSW, MHC, or related) strongly preferred.

Responsibilities

Drive Operational Excellence: Own the BHH program’s operational success, managing growth projections, pacing, and strategic staff assignments.
Lead and Empower: Provide direct, supportive administrative supervision to a multidisciplinary leadership team.
Foster Our Culture: Embody agency values, a culture of trauma-informed care and professional growth using the EOS framework to ensure every team member succeeds.
Ensure Integrity: Monitor Pay-for-Performance (P4P) measures, oversee authorizations, and finalize claims to keep programs healthy and accurate.
Collaborate & Connect: Act as the face of AWS at state-level meetings and build strong, impactful partnerships within the community.
Monitor our metrics, ensure regulatory compliance, and optimize care and efficiency by balancing referral systems for regionalized caseloads.
Communicate closely with our access team regarding our capacity for new clients.
Maintain a small, manageable caseload to help grow our program.
Actively participate in community meetings and network with external providers.