BHD Outpatient Clinical Manager
About The Position
The BHD Clinical Manager oversees day-to-day clinical operations and the administrative team. The role develops procedures and workflows in coordination with the BHD Operations Manager and performs administrative functions such as scheduling patient appointments, encounter registration, triage, intake scheduling, using NextGen PM/EHR, managing the referral inbox, maintaining patient records, and addressing health insurance matters. The position ensures alignment with departmental and organizational objectives. The manager collaborates with the BHD management team to develop clinical workflows consistent with Certified Community Behavioral Health Clinic requirements and department grant deliverables. The role oversees clinical staff and operations, supports staff work plans and development, maintains documentation and billing standards, and develops programming to improve behavioral health care quality, patient and provider satisfaction, and clinical and financial performance. The manager collaborates across departments and participates in internal and external meetings as needed.
Requirements
- LMFT, LCSW, or licensed Psychologist credential issued by the State of California Board of Behavioral Science; licensure must be maintained as a condition of employment.
- At least two years of post-licensure experience.
- Must have practiced psychotherapy or directly supervised qualifying supervisees who perform psychotherapy for at least two years within the five-year period immediately before commencing supervision.
- Knowledge of social, cultural, and intergenerational dynamics of Asian immigrants and refugees.
- Good verbal and written communication skills; excellent interpersonal, communication, and organizational skills.
- Valid California driver’s license and an insurable driving record.
- Available to work flexible hours, including evenings and weekends as needed.
- Ability to pass health, fingerprint, and DMV clearance.
- Experience working in a community health clinic or behavioral health clinic.
- Leadership, problem-solving, organizational, interpersonal, multitasking, and time-management abilities.
- Ability to establish and maintain cooperative relationships with staff, subordinates, administrators, and providers.
- Ability to perform effectively with fluctuating workloads, frequent interruptions, and distractions.
- Ability to use initiative, independent judgment, and discretion to solve problems.
- Ability to make appropriate job decisions in accordance with standard policies and procedures, past precedents, and common sense.
- Attention to detail and processes; results-oriented; critical-thinking and problem-solving skills.
Responsibilities
- Collaborate with the BHD management team to develop clinical workflows consistent with Certified Community Behavioral Health Clinic requirements and department grant deliverables.
- Oversee and manage day-to-day clinical operations.
- Oversee the clinical team’s individual work plans, assigned duties, responsibilities, and scope of authority.
- Oversee licensed clinicians and other identified clinical staff.
- Serve as an individual and/or group supervisor to associate staff as needed.
- Hire, onboard, and train new clinical staff.
- Train existing clinical staff on department policies, procedures, and standards.
- Ensure the accuracy and timeliness of client documentation and billing submissions.
- Maintain audit-ready standards and conduct peer audits.
- Develop, implement, and maintain programming that enhances behavioral health care quality, patient and provider satisfaction, and achievement of budget, financial, and clinical performance goals.
- Collaborate interdepartmentally to deliver high-quality service to the community.
- Participate in internal and external meetings as needed.
- Keep abreast of organizational changes and business developments.
- Coordinate development of procedures and workflows with the BHD Operations Manager.
- Perform administrative functions including appointment scheduling, encounter registration, triage, intake scheduling, NextGen PM/EHR tasks, referral inbox management, patient record maintenance, and health insurance-related matters.
- Mentor and develop staff.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
