BHD Flow Controller Wed- Sat7am-530pm
About The Position
This role is responsible for managing incoming calls, providing customer service, and overseeing the flow of shipments. The Flow Controller will compare shipment information against records, schedule deliveries, process incoming and outgoing shipments, and resolve any shipping or receiving issues. This position also involves maintaining accurate records, adhering to Good Manufacturing Practices and safety rules, delegating tasks, and monitoring workflow through the Warehouse Management System (WMS) to ensure timely fulfillment of shipments.
Requirements
- High School Diploma or GED; or equivalent combination of experience and education.
- 3 months verifiable customer service experience.
- Strong written and verbal communication skills.
- Outstanding computer and data entry skills.
- Ability to effectively multi-task.
Responsibilities
- Provides customer service assistance to customers and manages incoming calls.
- Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
- Set daily delivery appointments.
- Process incoming deliveries.
- Process completed loads.
- Resolve any issues with shipping and/or receiving with internal staff.
- Files paperwork daily.
- Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
- Observe all company safety rules and assist in enforcement as appropriate.
- Delegate assignments to associates per volume.
- Monitor workflow through WMS.
- Ensure shipments are processed and fulfilled by priority.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
