BH Secretary (3804)

CVHS HEALTH SERVICES • Charlottesville, VA

3d • $17 - $21 • Onsite

About The Position

This position promotes Integrated Care, Behavioral Health, and Psychiatric Services. The BH Secretary will respond to inquiries, distribute and monitor materials, attend meetings, and schedule various behavioral health services including telehealth visits. They will also manage patient referrals, check insurance coverage, inform patients about co-pays and telehealth procedures, and facilitate telehealth services on-site. Additional duties include taking vitals, assisting with pre-visit data entry, managing instant messages, scrubbing provider schedules for consults, monitoring patient well-being during telehealth sessions, rescheduling missed appointments, and maintaining confidentiality of behavioral health records. The role also involves scanning documents, requesting and following up on outside records, fulfilling record requests, communicating with patients via various secure methods, serving as a Find Help super user, and being familiar with local resources. The secretary may also provide coverage for other sites when needed.

Requirements

• High school graduate
• Detailed oriented
• Excellent customer service skills
• Ability to work well with others
• Flexibility and ability to work under pressure
• Accuracy
• Neat appearance.
• Good telephone skills
• Respect for patient confidentiality
• Ability to plan and coordinate work
• Ability to deal tactfully and courteously with CVHS Staff and patients
• Ability to use mental health first aid skills
• Current CPR certification, preferred.

Nice To Haves

• Preferably someone experience working in behavioral health services
• Should have experience with or knowledge of medical office systems, medical supplies and equipment

Responsibilities

• Promotes Integrated Care, Behavioral Health, and Psychiatric Services
• Responds to provider, staff, and patient inquiries about BH and Psychiatric Services
• Regularly distributes, monitors and replenishes BH/Psychiatric Services material for patients and staff in the waiting room, exam rooms and nursing stations.
• Regularly attends BH Secretary Meetings to maintain knowledge of work flow
• Schedules behavioral health services with BHC for individuals, families, and groups
• Maintain a cancelation list of patients to keep the BHCs schedule full
• Schedules telehealth visits for the PMHNPs
• Schedules Psychological testing appointments if appropriate
• Enters, updates, and closes BH/Psychiatric Services referrals in eCW from providers, patients, and the community.
• Checks insurance for BH coverage and enters data in eCW
• Informs patients of what to expect for their co-pay for BH/Psychiatric Services
• Provides patients with information related to telehealth and what to expect for any BH/Psychiatric Services visits.
• Facilitates telehealth services on site for the PMHNP and Psychological testing interviews.
• Takes vitals and enter them into eCW for the PMHNP patients.
• Assists with in-putting pre-visit data such as screening forms
• Keeps Instant message up and responds
• Scrubs medical providers schedules to create a list of possible consults for the BHC
• Monitors the wellbeing of the BHC and any patients participating in the telehealth session with PMHNP or testing psychologist.
• Reschedules patient who miss BH/Psychiatric Services/Psychological testing appointments as directed.
• Contact patients who no show to see if they want to be rescheduled.
• Maintain familiarity with the additional level of confidentiality for behavioral health records
• Scans document into the BH file as requested by BHC/PMHNP
• Assist in requesting and following up with outside records requested by BHC/PMHNP/ Testing Psychologist
• Fulfills record requests for BH/Psychiatric Services/Psychological Testing.
• Communicates with patients as requested by BHC/PMHNP/Testing Psychologist by secure phone, fax, text, or mail
• Serves as the Find Help super user at the site.
• Is familiar with local resources to assist patients
• Is willing to fax or call for specific information related to services for the patient as requested by the BHC/PMHNP or other site providers.
• Provide coverage for other sites when needed

Benefits

• Public Service Loan Forgiveness (PSLF) Eligible Employer
• Retirement Plan with 5% Employer Contribution to the retirement plan (no employee contribution required)
• Comprehensive Benefits Package including Health with no co-pay, Dental, Vision, Disability, Wellness Reimbursement, and more
• Fully Integrated Electronic Health Record (EHR) – eClinicalWorks (eCW)
• License reimbursement and tuition reimbursement
• 10 Employer-Paid Holidays Per Year
• Vacation time available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED