BH Case Manager: Huron County, Hrly, FT

Firelands Health•Norwalk, OH

4d•Hybrid

About The Position

BH Case Manager: Huron County, Hrly, FT. This position provides community-based services to youth and adults with mental health and substance use disorders. The role involves ongoing assessment of needs, skills facilitation for personal independence, coordination of Individual Treatment Plans (ITP), symptom monitoring, advocacy, outreach, interventions for symptom management, and activities to support recovery. The Case Manager also provides crisis support and stabilization, including de-escalation, assisting with hospitalizations, safety planning, and coordinating with treatment teams and afterhours services. Day Treatment services for adults may also be provided. Duties and populations served will vary based on site/department needs and will be assigned by the Program Coordinator. All services must be rendered within department guidelines and in compliance with rules and standards set forth by Medicaid/Medicare, HFAP, OhioMHAS, and CARF. The role requires a commitment to quality care, professional growth, and utilizing best practices. Patient safety is paramount, involving screening and documentation of risk factors, developing safety and crisis management plans, and coordinating with the treatment team. Assertive outreach is provided to clients not engaging in treatment. The Case Manager must meet Patient Care Standards (PCS) and utilize strategies provided through supervision to meet these standards. Tasks supporting revenue include timely and accurate documentation and maintaining current treatment plans. The role also involves supporting grants or special projects as assigned. Proficiency in EMR and video-conferencing software is required, along with daily use of work email for communications, ensuring compliance with HIPAA and 42 CFR laws regarding confidentiality. The position requires a positive contribution to patient, referral source, and employee satisfaction, acting as a flexible team player willing to assist others and positively influence team morale. Active participation in strategic planning, performance improvement, and quality initiatives is expected.

Requirements

Bachelor degree in psychology, social work, or related field required.
Heart Saver, Aegis Crisis Prevention, and First Aid certification within 6 months of hire.
Ability to be mobile and possess a valid State of Ohio motor vehicle operator’s license and be insurable under Firelands’ auto policy.
Employee must provide proof of personal automobile liability insurance coverage upon request.
Successful completion of a 180-day probationary period.

Responsibilities

Provides community-based services to youth and adults with mental health and substance use disorders.
Provides ongoing assessment of needs; skills to facilitate personal independence and daily living skills.
Coordinates the ITP including services identified within, linkage with natural support and formal community support service/systems.
Symptom monitoring; advocacy and outreach; interventions for symptom management; activities to report recovery including integration with self-help programs.
Provides crisis support and stabilization activities including de-escalating persons in crisis, assisting therapists with facilitating hospitalizations for clients when indicated, actively assisting with safety planning, and coordinating with treatment team and afterhours services as need.
Provides Day Treatment services to adults as assigned by Program Coordinator.
Renders all services within department guidelines and in compliance with rules/standards set forth by Medicaid/Medicare, HFAP, OhioMHAS, and CARF.
Demonstrates a commitment to the provision of quality care through engagement in professional growth and agency-sponsored learning opportunities; utilizes best practices as appropriate to the conditions being treated; and provides all services in a manner that instills hope and meets patients where they are at in terms of their readiness for change.
Uses best practices for patient engagement and retention throughout the episode of care.
Performs tasks that provide for patients’ safety including ongoing screening and documentation of risk factors; develops safety plans and crisis management plans when indicated; and coordinates with other members of the treatment team and supervisor as needed to promote patient care.
Understands the role of accurate and timely clinical documentation in relation to quality care and patient safety.
Provides assertive outreach when clients are not engaging into treatment services.
Ensures PCS standards are met and actively utilizes and responds to strategies provided through supervision when there are challenges in meeting these standards.
Performs tasks necessary to support revenue including timely and accurate documentation within departmental guidelines; and maintaining current treatment plans.
Performs tasks related to grants or other special projects as assigned.
Is able to effectively and efficiently utilize EMR and video-conferencing software.
Utilizes work email on a daily basis keeping current with FRMC and departmental communications.
Ensures all electronic forms of communication, that include PHI, are compliant with HIPAA and 42 CFR laws regarding confidentiality.
Positively contributes to patient, referral sources, and employee satisfaction.
Is a team player who is flexible, willing to assist team members, and positively influences team morale.
Actively participates in and follows through with strategic planning, performance improvement and quality initiatives.