BH Case Manager: Huron County, Hrly, FT

Firelands Health Careers•Norwalk, OH

3d•Onsite

About The Position

This position provides community-based services to youth and adults with mental health and substance use disorders. The role involves ongoing assessment of needs, developing skills for independence, coordinating treatment plans, symptom monitoring, advocacy, outreach, interventions for symptom management, and promoting recovery. It also includes providing crisis support and stabilization, de-escalating individuals in crisis, facilitating hospitalizations when necessary, assisting with safety planning, and coordinating with treatment teams and after-hours services. The Case Manager may also provide Day Treatment services to adults. Duties and target populations will vary based on site/department needs and will be assigned by the Program Coordinator. All services must be rendered within department guidelines and in compliance with rules and standards set forth by Medicaid/Medicare, HFAP, OhioMHAS, and CARF. A commitment to quality care is demonstrated through professional growth, agency-sponsored learning, utilizing best practices, and providing services that instill hope and meet patients at their readiness for change. The role emphasizes patient engagement and retention, patient safety through screening and risk factor documentation, developing safety and crisis management plans, and coordinating with the treatment team. Accurate and timely clinical documentation is crucial for quality care and patient safety. Assertive outreach is provided to clients not engaging in treatment services, with extensive efforts made for at-risk clients. Patient Care Standards (PCS) are utilized to ensure access to care, and strategies provided through supervision are used to address challenges in meeting these standards. Tasks supporting revenue include timely and accurate documentation and maintaining current treatment plans. Grant or special project tasks may also be assigned. Proficiency in EMR and video-conferencing software is required, with new hires expected to have these skills by the end of their probationary period. All electronic communication involving PHI must be HIPAA and 42 CFR compliant. The role requires positive contributions to patient, referral source, and employee satisfaction, acting as a flexible team player who assists team members and positively influences morale. Active participation in strategic planning, performance improvement, and quality initiatives is expected.

Requirements

Bachelor degree in psychology, social work, or related field required.
Heart Saver, Aegis Crisis Prevention, and First Aid certification within 6 months of hire.
Ability to be mobile and possess a valid State of Ohio motor vehicle operator’s license and be insurable under Firelands’ auto policy.
Employee must provide proof of personal automobile liability insurance coverage upon request.
Successful completion of a 180-day probationary period.

Responsibilities

Provides community-based services to youth and adults with mental health and substance use disorders.
Provides ongoing assessment of needs.
Develops skills to facilitate personal independence and daily living skills.
Coordinates the ITP including services identified within, linkage with natural support and formal community support service/systems.
Monitors symptoms.
Provides advocacy and outreach.
Performs interventions for symptom management.
Engages in activities to report recovery including integration with self-help programs.
Provides crisis support and stabilization activities including de-escalating persons in crisis.
Assists therapists with facilitating hospitalizations for clients when indicated.
Actively assists with safety planning.
Coordinates with treatment team and afterhours services as need.
Provides Day Treatment services to adults as assigned by Program Coordinator.
Renders all services within department guidelines and in compliance with rules/standards set forth by Medicaid/Medicare, HFAP, OhioMHAS, and CARF.
Demonstrates a commitment to the provision of quality care through engagement in professional growth and agency-sponsored learning opportunities.
Utilizes best practices as appropriate to the conditions being treated.
Provides all services in a manner that instills hope and meets patients where they are at in terms of their readiness for change.
Uses best practices for patient engagement and retention throughout the episode of care.
Performs tasks that provide for patients’ safety including ongoing screening and documentation of risk factors.
Develops safety plans and crisis management plans when indicated.
Coordinates with other members of the treatment team and supervisor as needed to promote patient care.
Understands the role of accurate and timely clinical documentation in relation to quality care and patient safety.
Provides assertive outreach when clients are not engaging into treatment services.
Performs tasks necessary to support revenue including timely and accurate documentation within departmental guidelines.
Maintains current treatment plans.
Performs tasks related to grants or other special projects as assigned.
Is able to effectively and efficiently utilize EMR and video-conferencing software.
Utilizes work email on a daily basis keeping current with FRMC and departmental communications.
Ensures all electronic forms of communication, that include PHI, are compliant with HIPAA and 42 CFR laws regarding confidentiality.
Positively contributes to patient, referral sources, and employee satisfaction.
Is a team player who is flexible, willing to assist team members, and positively influences team morale.
Actively participates in and follows through with strategic planning, performance improvement and quality initiatives.