BH Care Coordinator
About The Position
The BH Care Coordinator provides care coordination and outpatient behavioral health services to individuals across the LifePath system of care and maintains an assigned caseload. The role supports individuals’ recovery by ensuring timely access to quality care, coordinating with LifePath staff and community organizations, identifying needs, reducing barriers, and organizing supports, interventions, and services to achieve outcomes. The coordinator facilitates seamless transitions across health and social services, makes internal and external referrals, and addresses gaps in care using a trauma-informed, person-centered approach. The position works closely with an assigned department within the BH division, which may change based on program needs, and with Adult Fidelity managers. The coordinator builds professional relationships with community agencies and stakeholders and works independently and collaboratively with peers, leadership, and support teams. The role requires assessing and calmly de-escalating behavioral health crises, maintaining professional boundaries, and demonstrating service excellence, integrity, and stewardship of resources. Required trainings must be completed on time, and center-issued equipment must be kept in good repair. The coordinator must follow applicable Health and Human Services Commission and Texas Administrative Code requirements, contracts, SAMHSA and other grant requirements, and LifePath Systems policies and procedures. Other duties may be assigned as needed. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with reasonable flexibility to meet community and client needs, including occasional morning or evening hours to accommodate families. Performance targets include completing required CCBHC-IA caseload activities and documentation; connecting clients to care within specified timeframes; meeting productivity and caseload engagement targets; assessing need for client support funds; and completing required training. Employees who receive a bilingual stipend must be available to translate for other staff as needed and use approved language in service provision as needed.
Requirements
- Bachelor’s degree in psychology, social work, or a related field from a four-year college or university.
- CCBHC knowledge and experience required.
- Experience in Texas Recovery and Resiliency (TRR) required.
- Knowledge of trauma-informed care practices required.
- Reliable transportation and a valid driver’s license.
- Experience providing psychosocial assessments, treatment planning, case management, service coordination, skills training, crisis intervention, and symptom management to individuals with serious mental illness or serious emotional disturbance.
- Ability to assess individual needs, coordinate services, and communicate effectively.
- Knowledge of the social services system and ability to connect individuals with appropriate services.
- Ability to write clearly and professionally in service documentation and internal communications.
- Ability to think clearly and logically in potentially dangerous or emotional situations.
- Ability to respond to individuals with patience, empathy, and understanding.
- Organized, detail-oriented, and computer-proficient.
- Ability to demonstrate strong multicultural competency.
- Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m., with reasonable flexibility for occasional morning or evening hours.
Nice To Haves
- Bilingual in English and Spanish.
Responsibilities
- Maintain a caseload and provide care coordination and outpatient behavioral health services across the LifePath system of care.
- Ensure individuals receive timely access to quality care and work with LifePath teams and community organizations to identify needs and reduce barriers.
- Organize supports, interventions, and services to achieve outcomes; facilitate seamless transitions across health and social services and make internal and external referrals.
- Reconcile gaps in care using a trauma-informed, person-centered model, working closely with Adult Fidelity managers.
- Assess and de-escalate behavioral health crisis situations calmly and respectfully.
- Build positive relationships with community-facing agencies and maintain professional relationships with stakeholders, partners, peers, leadership, and support teams.
- Assess the need for client support funds.
- Meet CCBHC-IA caseload targets, including consent to project participation, weekly SUPRT completion and upload to SmartCare, satisfaction survey offers at six months, and service contacts as needed.
- Connect clients to a case manager within 14 days of intake or assignment, to a prescriber within 30 days, and to substance use disorder services within 14 days of identified need when applicable; support engagement based on level of care during the first six months.
- Sign at least 90% of service notes within two business days of service; meet monthly productivity and caseload-engagement targets and complete at least 15 SUPRTs monthly.
- Complete all required training courses before their due dates and keep center-issued equipment in good repair.
- If receiving a bilingual stipend, be available to translate for other staff and use approved language in service provision as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
