BFH PRAMS Phone Interviewer - Coordinator 1

University of New Orleans•New Orleans, LA

1d•Onsite

About The Position

This position performs all required phone interview operations activities as outlined in the CDC PRAMS protocol and any additional activities required to successfully complete phone operations. The role involves completing all required trainings mandated by Louisiana PRAMS and the CDC PRAMS protocol and guidance, and assuring compliance in following the appropriate script to conduct telephone interviews. The interviewer will assist in the management of all batch activities in PIDS, the PRAMS operations tracking software, including survey data entry, new numbers entry, and logging of received surveys. The role also includes conducting PRAMS data collection, performing quality checks of entered data, and making corrections as necessary. Additionally, the interviewer will assist in the preparation of all outgoing mail and process all incoming mail, meet staff data entry quotas, interview call and completion quotas, search for new numbers and enter them according to the operational schedule, and assist in the preparation and distribution of all rewards using a systematic approach with detailed logs for tracking. The interviewer will inform the Statewide Surveillance Manager of PRAMS activities frequently through weekly meetings, participate in CDC training visits, workshops, and conferences as necessary, and work with the Data Systems Manager, PRAMS team, CDC, and other PRAMS states to develop strategies and solutions for data collection and management challenges. Maintaining confidentiality and security of all data according to state and federal requirements and regulations is crucial. The role also involves participating in community MCH events to promote PRAMS and track community outreach, participating in internal staff, project, and professional development meetings and trainings, assisting with special projects, and supporting the coordination and management of Emergency Operations during activation and as needed between events. Other tasks may be assigned.

Requirements

Bachelor’s degree, or Associate’s degree plus 3 years of professional experience, or 6 years of professional work experience
Excellent analytical and critical thinking skills
Effective organizational and time management skills
Great attention to detail and follow up
Ability to manage projects, assignments, and competing priorities
Proficient in the use of Zoom, Teams, and Microsoft Office, including but not limited to Outlook, Word, and Excel

Nice To Haves

Advanced degree
Minimum 1 year professional experience performing administrative functions within an office environment or health care field
Minimum 1 year professional experience conducting telephone interviews
Minimum 1 year professional experience with data entry
Relevant industry certifications

Responsibilities

Performs all required phone interview operations activities as outlined in the CDC PRAMS protocol
Performs any additional activities required to successfully complete phone operations as outlined in the CDC PRAMS protocol
Completes all required trainings as mandated by Louisiana PRAMS and the CDC PRAMS protocol and guidance
Assures compliance in following the appropriate script to conduct telephone interviews
Assists in the management of all batch activities in PIDS, the PRAMS operations tracking software including survey data entry, new numbers entry and logging of received surveys
Conducts PRAMS data collection, including conducting quality checks of data entered and make corrections as necessary
Assists in the preparation of all out-going mail and process all incoming mail (completed surveys and returned mail)
Meets staff data entry quotas, as well as interview call and completion quotas
Searches for new numbers and enters numbers according to operational schedule
Assists in the preparation and distribution of all rewards using systematic approach and detailed logs for tracking by batch, mom, and gift card number
Informs the Statewide Surveillance Manager of PRAMS activities on a frequent basis through participation in weekly meetings
Participates in CDC training visits, workshops and conferences as necessary
Works with Data Systems Manager, PRAMS team, CDC, and other PRAMS states to develop strategies and solutions to problems and situations regarding data collection and management
Maintains confidentiality and security of all data according to state and federal requirements and regulations
Participates in community MCH events, such as local “Baby Showers”, to promote PRAMS and track community outreach events throughout the year
Participates in internal staff, project, and professional development meetings and trainings as requested or assigned
Assists with special projects as necessary
Supports the coordination and management of Emergency Operations during activation and as needed between events