BFH PRAMS Phone Interviewer - Coordinator 1

University of New Orleans•New Orleans, LA

3d•$37,000 - $47,000

About The Position

This position involves performing all required phone interview operations activities as outlined in the CDC PRAMS protocol. The role includes completing all required trainings mandated by Louisiana PRAMS and the CDC PRAMS protocol and guidance, and assuring compliance in following the appropriate script to conduct telephone interviews. The Coordinator will assist in the management of all batch activities in PIDS, the PRAMS operations tracking software, including survey data entry, new numbers entry, and logging of received surveys. They will conduct PRAMS data collection, including quality checks of entered data and making necessary corrections. Additionally, the role involves assisting in the preparation of all outgoing mail and processing all incoming mail (completed surveys and returned mail), and meeting staff data entry quotas, as well as interview call and completion quotas. The Coordinator will search for new numbers and enter them according to the operational schedule, and assist in the preparation and distribution of all rewards using a systematic approach and detailed logs for tracking. The position requires informing the Statewide Surveillance Manager of PRAMS activities frequently through weekly meetings, and participating in CDC training visits, workshops, and conferences as necessary. The Coordinator will work with the Data Systems Manager, PRAMS team, CDC, and other PRAMS states to develop strategies and solutions for data collection and management problems. Maintaining confidentiality and security of all data according to state and federal requirements and regulations is crucial. The role also includes participating in community MCH events, such as local “Baby Showers”, to promote PRAMS and track community outreach events. Participation in internal staff, project, and professional development meetings and trainings is also expected. The Coordinator will assist with special projects as necessary, support the coordination and management of Emergency Operations during activation and as needed between events, and perform other tasks as assigned.

Requirements

Bachelor’s degree, or Associate’s degree plus 3 years of professional experience, or 6 years of professional work experience.
Excellent analytical and critical thinking skills; effective organizational and time management skills.
Great attention to detail and follow up.
Ability to manage projects, assignments, and competing priorities.
Proficient in the use of Zoom, Teams, and Microsoft Office, including but not limited to Outlook, Word, and Excel.

Nice To Haves

Advanced degree.
Minimum 1 year professional experience performing administrative functions within an office environment or health care field.
Minimum 1 year professional experience conducting telephone interviews.
Minimum 1 year professional experience with data entry.
Relevant industry certifications.

Responsibilities

Performs all required phone interview operations activities as outlined in the CDC PRAMS protocol
Performs any additional activities required to successfully complete phone operations as outlined in the CDC PRAMS protocol
Completes all required trainings as mandated by Louisiana PRAMS and the CDC PRAMS protocol and guidance
Assures compliance in following the appropriate script to conduct telephone interviews
Assists in the management of all batch activities in PIDS, the PRAMS operations tracking software including survey data entry, new numbers entry and logging of received surveys
Conducts PRAMS data collection, including conducting quality checks of data entered and make corrections as necessary
Assists in the preparation of all out-going mail and process all incoming mail (completed surveys and returned mail)
Meets staff data entry quotas, as well as interview call and completion quotas
Searches for new numbers and enters numbers according to operational schedule
Assists in the preparation and distribution of all rewards using systematic approach and detailed logs for tracking by batch, mom, and gift card number
Informs the Statewide Surveillance Manager of PRAMS activities on a frequent basis through participation in weekly meetings
Participates in CDC training visits, workshops and conferences as necessary
Works with Data Systems Manager, PRAMS team, CDC, and other PRAMS states to develop strategies and solutions to problems and situations regarding data collection and management
Maintains confidentiality and security of all data according to state and federal requirements and regulations
Participates in community MCH events, such as local “Baby Showers”, to promote PRAMS and track community outreach events throughout the year
Participates in internal staff, project, and professional development meetings and trainings as requested or assigned.
Assists with special projects as necessary.
Supports the coordination and management of Emergency Operations during activation and as needed between events.
Other tasks as assigned.