Beverage Supervisor

Jamul•Jamul, CA

10d•Onsite

About The Position

The Beverage Supervisor is responsible for providing guidance and daily supervision to staff in the department, supporting and administering operational goals, and monitoring achievements of performance and profit objectives. This role adheres to scheduling, coordinates with the manager on scheduling concerns, and ensures guest satisfaction. The supervisor maintains the product menu, assists in recording product inventories, and upholds established quality assurance procedures to ensure acceptable health department and customer service standards. They are responsible for supporting compliance with departmental budgets and enthusiastically promoting superior customer service. The supervisor ensures customer service standards are followed by all team members and addresses issues as they arise, while also assisting the Manager with administrative duties as needed. Additionally, the role ensures compliance with all regulatory requirements within the area of responsibility and reports potential issues to management, maintaining strict confidentiality in all departmental and company matters.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
One to two years Beverage or equivalent experience, or equivalent combination of education and experience.
Must have excellent verbal and written communication skills.
Must be proficient in Microsoft applications (Excel, Word, and Outlook).
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Ability to perform mathematical operations using units of American money and weight measurement, volume and distance.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
Possess ability to operate an adding machine and have basic computer skills.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.
Must obtain a First Aid/AED certification.
Must successfully complete C.A.R.E or TIPS training.
Ability to earn and maintain RBS Certification within 60 days of employment.
Must possess a valid driver’s license and have acceptable driving history.
Regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
Frequently required to reach with hands and arms and talk or hear.
Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds.
Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Nice To Haves

Prior gaming experience preferred.
Minimum of one-year supervisory experience preferred.

Responsibilities

Provide friendly, fast, and helpful customer service to all guests and team members.
Provide guidance and daily supervision to staff in the department.
Support and administer operational goals and monitor achievements of performance and profit objectives.
Adhere to scheduling and coordinate with manager any scheduling concerns, with attention to guest satisfaction.
Maintain product menu and assist in recording product inventories.
Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.
Support compliance to departmental budgets.
Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.
Ensure customer service standards are followed by all team members and address issues as they arise.
Assist Manager with administrative duties, as needed.
Ensure the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintain strict confidentiality in all departmental and company matters.
Manage work procedures and expedite workflow.
Provide coaching and counseling to team members.