Beverage Supervisor

TWENTY-NINE PALMS BAND OF MISSION INDIANS•Coachella, CA

About The Position

This position is responsible for supervising all day-to-day operations activities and initiatives of the Beverage Department to ensure all customers are given the proper level of customer service, establish the tone for the shift, train department staff, ensure conformance of all established Beverage Department policies and standards. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Requirements

High School Degree (or GED)
Two (2) years (or equivalent) supervisory experience.
Must pass periodic random drug screens.
Must be able to pass background suitability investigation.
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.

Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
Assist in scheduling, requisitions and allocating beverage department employees to ensure appropriate levels of coverage according to probable and actual number of guests, promotional and seasonal Casino activities, and customer traffic.
Assist, when necessary, in providing service to customers to insure the quality of customer service is maintained at all times for Casino guests.
Appraise performance, train, reward and discipline, resolve service as well as employee issues of beverage department employees.
Insure beverage department staff adheres to Casino’s cashing handling policies and procedures.
Insure that the Casino bars as well as all service bars are properly stocked with all necessary supplies.
May assist in the interviewing of job applicants interested in joining the staff.
Maintain excellent communications with all Directors and Managers.
Implements approved departmental policies and procedures.
Ensure the budget for the department is monitored and adhered to.
Prepare necessary data for the budget in area of responsibility.
Keep abreast of competitive changes including industry trends and local competitive set.
Develop, maintain and nurture a positive work environment.
Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
Supervise training, assignments and development of subordinates.
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Able to make difficult decision in a fair and honest manner.
Strong verbal and written communication skills.
Perform any other duties that may be assigned from time to time.