Beverage Supervisor

PENN Entertainment • Charles Town, WV

6h • Onsite

About The Position

Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Maintains product menu and assists in recording product inventories. Maintains established quality assurance procedures to ensure acceptable health department and customer service standards. Responsible for supporting compliance to departmental budgets. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Assists Manager with administrative duties, as needed. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED required.
• One to two years Beverage or equivalent experience, or equivalent combination of education and experience.
• Must have excellent verbal and written communication skills.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
• Successfully complete and maintain certification in the Beverage Service Programs (TIPS and TOPS) as may be required for this position.
• Obtain and maintain proper Food Handler Certification.
• Be ServSafe Certified in accordance with WV Health Code Regulations.

Nice To Haves

• Prior gaming experience preferred.
• Minimum of one year supervisory experience preferred.

Responsibilities

• Providing guidance and daily supervision to staff in the department.
• Supporting and administering operational goals and monitoring achievements of performance and profit objectives.
• Adhering to scheduling and coordinating with manager any scheduling concerns, with attention to guest satisfaction.
• Maintaining product menu and assisting in recording product inventories.
• Maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.
• Supporting compliance to departmental budgets.
• Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with department and company standards and programs.
• Ensuring customer service standards are followed by all team members and addressing issues as they arise.
• Assisting Manager with administrative duties, as needed.
• Ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintaining strict confidentiality in all departmental and company matters.
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED