Beverage Server - Part-Time

Caesars Entertainment•Danville, VA

8d•Onsite

About The Position

The primary responsibility of the Beverage Server is to ensure customer satisfaction by serving and providing beverages to our guests to ensure an enjoyable stay. Greets and welcomes all guests in a pleasant and professional manner. Provides timely cocktail service in a friendly and courteous manner. Keeps assigned areas clean and empty of glasses and bottles. Constantly looks for service opportunities. Responds to and resolves guest complaints. Answers guest questions and is knowledgeable about property events and attractions. Performs all side work at assigned station, such as stocking coffee, glasses, sugar, cream and coffee dispenser. Provides fast (10 minutes or less round time), friendly, professional beverage service to casino guests; carries full trays on every round Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests Maintains clean and stocked workstation Handles money according to procedure Monitors guest consumption of alcohol and intervenes as needed according to guidelines Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos Promotes casino events and programs Works closely with Total Rewards Center to promote new card sign up programs. Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor Provides personalized service and uses guest name Resolves service problems according to guidelines Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Any other tasks/duties as assigned

Requirements

Minimum of 21 years of age or older.
One-year previous high volume cocktail experience.
Minimum of one year customer service experience in a previous position, where the primary job duty is direct customer service, is required.
Excellent customer service and communication skills.
Ability to initiate and engage in conversation in a professional and friendly manner.
Ability to present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
Ability to work any day of the week and scheduled shift.
Ability to get along with co-workers and work as a team.
Present a well-groomed appearance.
Knowledge of tray service and cocktail ingredients.
Schedule flexibility which may include nights, weekends, holidays, and overtime as needed.

Responsibilities

Ensure customer satisfaction by serving and providing beverages to guests.
Greet and welcome guests in a pleasant and professional manner.
Provide timely cocktail service in a friendly and courteous manner.
Keep assigned areas clean and empty of glasses and bottles.
Look for service opportunities.
Respond to and resolve guest complaints.
Answer guest questions and be knowledgeable about property events and attractions.
Perform side work at assigned station, such as stocking coffee, glasses, sugar, cream and coffee dispenser.
Provide fast, friendly, professional beverage service to casino guests.
Carry full trays on every round.
Take drink orders, communicate with bartender, assist in the preparation of drinks and present drinks to guests.
Maintain clean and stocked workstation.
Handle money according to procedure.
Monitor guest consumption of alcohol and intervene as needed.
Serve as ambassador of goodwill.
Promote casino events and programs.
Work closely with Total Rewards Center to promote new card sign up programs.
Work well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.
Provide personalized service and use guest name.
Resolve service problems according to guidelines.
Meet attendance guidelines and adhere to regulatory, departmental and company policies.
Perform any other tasks/duties as assigned.