Beverage Server
About The Position
This position ensures customer satisfaction and casino play through prompt, efficient, and friendly service, placing customers' needs first. The Beverage Server greets each customer, politely offering alcoholic or non-alcoholic drinks or taking food service orders. They retrieve drink orders from the beverage stations or bar areas and promptly deliver them to customers. The role involves taking beverage and/or food orders, accepting payment for item(s), and processing payment as outlined, ensuring order accuracy and prompt delivery. The Beverage Server makes continual rounds throughout the gaming areas to maintain food and beverage service, handles foodstuff healthfully following guidelines, and maintains a neat, clean gaming area by promptly removing used food/beverage containers. They promote internal guest service standards through courteous and respectful behavior, maintain a clean, efficient work area, wipe spills, replenish condiments, and assist with service and maintenance of beverage stations. Compliance with regulatory laws, PP&P, OLCC regulations, department policy and procedures, and safety codes is required. The role also promotes a clean, safe, and healthy work environment and ensures equipment, tools, and materials are handled safely. Other related duties as assigned.
Requirements
- Six (6) months of experience in the customer service/hospitality industry.
- Possesses or obtains a Food Handler’s and OLCC service permit within 30 days of hire.
- POS and cash handling experience.
- Basic mathematical skills.
- Effective communication skills - provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.
- Stand and/or walk for long periods; work in a smoke-filled environment; perform repetitive motions with arms, elbows, wrists, hands, and fingers; bend, lift, and maneuver 50 lbs.; and have good visual and auditory acuity to respond.
- Work a flexible schedule - weekends, holidays, and special events.
- Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
- Requires a High-Security Gaming License clearance.
- Must be at least 21 years of age.
Responsibilities
- Ensures customer satisfaction and casino play through prompt, efficient, and friendly service placing customers' needs first.
- Greets each customer, politely offering alcoholic or non-alcoholic drinks or taking food service orders.
- Retrieves drink orders from the beverage stations or bar areas and promptly delivers them to customers.
- Promptly takes beverage and/or food orders, accepts payment for item(s), and processes payment as outlined.
- Ensures that beverage/food order is accurate and promptly delivered to the guest.
- Makes continual rounds throughout the gaming areas to maintain food and beverage service.
- Ensures that all foodstuff is handled healthfully, following the guidelines of the food handler's training at all times.
- Maintains a neat, clean gaming area by promptly removing used food/beverage containers.
- Promotes internal guest service standards through courteous and respectful behavior.
- Constantly maintains a clean, efficient work area, wipes spills, replenishes condiments and when able, assists with service and maintenance of beverage stations.
- Complies with regulatory laws, PP&P, OLCC regulations, department policy and procedures, safety codes, etc.
- Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
- Ensures that equipment, tools, and materials are handled safely.
- Other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
